My Vodafone experience.
Unfortunately I lost my phone on Sunday the 25th. Reported it lost to Vodafone on the 25th and they confirmed they have blocked the sim and phone has been blacklisted.
Needed proof of purchase for my insurance company (not bought via vodafone). Spoke to vodafone customer services over telephone on Monday, got email from "consumer_help.vodafone.com" claiming that I have not bought the phone from Vodafone and I should contact the supplier (rather rude, what if Vodafone systems are wrong, specially when another department in vodafone has processed the request and forwarded it to you).
Called customer services again, they confirmed that I have bought the phone from them and raised a new request. Received email next day from "consumer_help.vodafone.com" providing proof. I was releived until I had a closer look... Wrong phone number (God knows whose), and details incorrect e-g field for whether the phone has been black listed was set to "N/A", surely they can check in their systems that the phone was black listed. and the puspose that I am using this proof for (i.e my Insurance company) do care if it's blacklisted or not.
Called customer services again, they raised a New request, instead of chasing up on why the email team "consumer_help.vodafone.com" has messed up, all I get is a totally new request asking for my Name and D.O.B. And this being treated as a new ticket puts me to the back of the que for processing.
This week has been very stressful, we are into friday and guess what am I doing on my lunch break for last 45 mins? On the phone with Customer services trying to convince them to somehow talk to their other team and ask them what the hell is going on... Uptil now I have only received a comment saying "We can only raise a new request"
Hope this gets resolved, can't wait to move away from Vodafone, just based on the customer service provided by "consumer_help.vodafone.com"
Though, before I do that, will appreciate if someone can actually get this issue resolved for me...
Update- Customer service rep that I was talking to over the phone at 13:30 dropped my call after 20 mins on hold... Brilliant
Two references quoted by this team "consumer_help.vodafone.com" were
142758960 & 14275860.
