iPhone 5 not connecting to sure signal

[Davyb21]

I have just bought a new pay as you go iphone 5 and it won't connect or get a signal from sure signal. I have tried resetting it and turning the phone on and off to airplane mode. I transferred my number and it was active on sat night but it still wot pick up sure signal. Any help to sort this would be much appreciated its driving me crazy! The serial is 40120225186

[Retired-Matt_Vo]

Hi

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Matt
Moderator

[Davyb21]

Hi Matt,

Ihave still had no joy. There is one other phone registered to suresignal and it is still working fine. I transfered the ownership on the account and re added my phone but still nothing. Here is the information you wanted.

Speedtest - Download 2.22 mbps upload speed 0.63 mbps

Ping Test - Line quality B* Ping 39ms Jitter 9ms

IP Address - 89.240.235.200

Serial Number - 40120225186

Traceroute

Thanks

Davy

[Davyb21]

Sorry here is the traceroute

C:\Users\Davy Blanch>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]

over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.1.1

  2    27 ms    27 ms    27 ms  host-89-240-224-1.as13285.net [89.240.224.1]

  3    28 ms    28 ms    28 ms  host-92-31-244-25.as13285.net [92.31.244.25]

  4    28 ms    36 ms    28 ms  host-78-151-225-26.static.as13285.net [78.151.22

5.26]

  5    38 ms    35 ms    36 ms  xe-11-1-0-rt001.sov.as13285.net [62.24.240.14]

  6    34 ms    34 ms    34 ms  host-78-144-1-65.as13285.net [78.144.1.65]

  7    50 ms    34 ms    35 ms  xe-10-1-0-scr001.thn.as13285.net [78.144.0.236]

  8    34 ms    34 ms    34 ms  host-78-144-0-193.as13285.net [78.144.0.193]

  9    37 ms    35 ms    35 ms  LDNGW1.arcor-ip.net [195.66.224.209]

 10    35 ms    36 ms    35 ms  85.205.116.10

 11     *        *        *     Request timed out.

 12     *        *        *     Request timed out.

 13     *        *        *     Request timed out.

 14     *        *        *     Request timed out.

 15     *        *        *     Request timed out.

 16     *        *        *     Request timed out.

 17     *        *        *     Request timed out.

 18     *        *        *     Request timed out.

 19     *        *        *     Request timed out.

 20     *        *        *     Request timed out.

 21     *        *        *     Request timed out.

 22     *        *        *     Request timed out.

 23     *        *        *     Request timed out.

 24     *        *        *     Request timed out.

 25     *        *        *     Request timed out.

 26     *        *        *     Request timed out.

 27     *        *        *     Request timed out.

 28     *        *        *     Request timed out.

 29     *        *        *     Request timed out.

 30     *        *        *     Request timed out.

Trace complete.

[Retired-Lee]

Hi there Davyb21,

Thanks for coming back to us.

I've forced a resync of the VSS. Could you factory reset it and let me know if you need more help?

Thanks,

LeeH