iPhone 5 problem

[rednaxela]

Hi,

My sure signal serial is 40113851659

I have been using an iPhone 4 and have upgraded to an iPhone 5. In the process, I've moved my number to and activated a new Nano SIM.

This Nano SIM doesn't seem to be registering with my sure signal (despite picking up 'normal' Vodafone signal without a problem).

How do I fix this?

Thanks,

[gpr123]

Hi James 

It's now been about 28hrs since your last email, I have reset the sure signal again at 11:00 this morning 23hrs after you have re-registered, and at this present time there is NO change.

What next??

Regards

gpr123

[Phil]

Hi gpr123,

We have got your latest email in our queue so we'll investigate this issue further for you and get back in touch with you as soon as we have any more news.

Thanks,

Phil

[gpr123]

Hi tech tem all working now, it took a new sure signal box to cure the problem but it is now working, special,thanks to lee h. for all his effort and trouble, and thanks to the rest of the team

regards

gpr123

[Retired-Matt_Vo]

Hi gpr123

Many thanks for your comments, it's great to see you've taken the time to leave some feedback for LeeH. To assist us in maintaining the high standard we already have, would you be able to take part in a quick survey here, where you can leave comments and suggestions as you see fit.

Thanks

Matt
Moderator

[jaytobe]

Sorry 4011345381. Rang this morning and Josef said changes were made so if there's anything else needed please do so.

Tks

[jaytobe]

All sorted after VSS on 1907 registered SIM.

[dtnetcrew]

Hi,

Our Sure Signal v1 is working fine with our existing iPhone 4 and 4s but not with our new iPhone 5. We have rebooted it and changed ownership. Please can you resync it ? SN- 21196951525

Many thanks

Raoul

[Ben_H]

Hi Bill and Raoul,

I've re-synced both of those serial numbers so could you each reset your devices to complete it for me? Let me know when that works.

Cheers, Ben