iPhone 5 problem

[rednaxela]

Hi,

My sure signal serial is 40113851659

I have been using an iPhone 4 and have upgraded to an iPhone 5. In the process, I've moved my number to and activated a new Nano SIM.

This Nano SIM doesn't seem to be registering with my sure signal (despite picking up 'normal' Vodafone signal without a problem).

How do I fix this?

Thanks,

[Emre]

Hi Lee

I performed the factory reset as instructed, still no progress.

SS doesn't connect to VF anymore as last night, lights 1,2 keep on flashing (1 faster, 2 slower) followed by 1,2 and 3 flashing (1,3 faster, 2 slower).

As I said before, until last night SS connected to VF but iphone 5 didn't pick it up, now things have taken another turn over the past 24hrs, SS doesn't even connect to VF. I'm starting to think I've got a faulty box here.

SN: 21196872911

Any further help appreciated. Thanks

[cardy123]

Don't take this as gospel, but I gave up with the version 1 SS box today, installed the version 2 and it worked instantly With iPhone 5. 

[Retired-Lee]

Hi there Emre and cardy123,

Thanks to you both for your updates.

cardy123 - I'm pleased to see you've managed to resolve the problem, albeit with a new VSS.

Emre - Your VSS has still not connected to the network in quite some time. Would it be possible for you to try it on an alternate connection like at a friend or relative's house to see if it manages to provide a signal?

This will help us rule it in/out as being faulty.

Cheers,

LeeH

[xsarahukx]

PLEASE HELP! 

I have the same problem.  

I upgraded to an iphone 5 yesterday, transferred from the iphone 3gs which was fine with the sure signal box.   Changed to the iphone 5 and the nano sim, went through with Vodafone in about 10 minutes.  Saw the signal go from one phone and appear on the iphone 5 but since then Ive only had 1 or 2 bars of a Vodafone signal.  Sometimes it goes up to full bar coverage but then simply drops down again.  It also keeps going to No Service depending on where I am in the house so Im guessing the iphone isnt being recognised with the sure signal box and this is just the weak signal its picking up, which i had when i first move in and led me to get the sure signal box!

Anyway I have tried all the different procedures, resetting the box, transferring ownership and deleting/adding number, transferring ownership back, resetting again, left it all night and day and still i woke up this morning to firstly 1 bar signal and now no service!! 

I have searched various posts on this forum and seen that people have needed to have their boxes resynced direct from vodafone and this may sort it out.

My serial number of the sure signal box is 21230040897.

Please can someone at vodafone resync my box for me so that hopefully I can sort this out today.  This is my only phone and at the moment its absolutely useless!!!

Thanks for any help you can give me as to what to do next!

[marbod]

I am having the same problem with my VSS and new iPhone 5.  I have tried everything suggested, but still no connection to my VSS.  Could I please ask tech support to re-sync my VSS at your end?  My serial number is:  21222196715.

Thanks

Martin

[marbod]

Dear Tech Team

 A couple of weeks ago, you kindly re-synced my VSS as my new iPhone 5 would not connect to the VSS.  That fixed the problem.  My wife has now bought a new iPhone 5 and this will not talk to the VSS.  I have tried rebooting and re-adding the number etc, but to no avail.  My iPhone is still working ok on the VSS, by the way.

Could I please ask you to try another re-sync to see if this will help my VSS pick up both phones?

My VSS serial number is: 21222196715

Many thanks

Martin

[xsarahukx]

Mine has been sorted!  After posting on Sunday morning I telephoned customer services and after running through the problem with the phone in that I had signal but it was terrible and telling them how to do their job!!  I was then put through technical support who ran me through the options once again and once I HAD TOLD THEM THAT I NEEDED A RESYNC they went ahead and done it.  within 20 minutes I had full bar signal and have had no problems since!  Dont bother with the boards just phone customer services and tell them you need a resync, should work straight away!

[Gabs26]

Same problem here.

Ever since upgrading to I phone 5 on launch day my phone has not been working at home. Have spend in excess of 3 hours talking and waiting with and for customer service, have been told the same over and over. Always having to use my land line to call the premium number. 

Never have more then one bar but most of the time no service.

By now I am on my third SIM card, the first I was told to collect from a Vodafone shop, the second was send to me.

Have been through 4 resets and 3 boosts of my vss, to be honest I can not even rememHow how many. Every customer service rep seems to go through the same thing even when I told them it as been done before. Tired of being told wait for eight hours to changes to take place and then your phone will work.

It never does.

Deregister and register user and owner of ssbox does not work even though the other phone is a I phone4 and Vodafone ( signal brilliant) because it is a corporate phone. 

Once I thought I got breakthrough when I was transferred to the technical team who wanted to do remote assistance over my laptop. Unfortunately that day I had connection problems with my laptop and eventually we gave up but not before I was given a PIN number to use as soon as my laptop was ready. When I then logged on the PIN number expired. Called customer service again who transferred me to the tech team, who said no remote assistance is required and just did all over again what had been done many times before. ( Reset and resinc.) 

really had enough no point in having this phone. Vodafone does not care, I pay £42 a month fr a service which does not work. Have spend a fortune in phone calls and all I get is, wait till tomorrow and it should be fine.

just have come of the phone yet again, same thing........got really upset ask to speak to a manager and was told he is not available.

If my phone does not work by tomorrow I will ask for a refund and cancel a very long contract. Nun less somebody can help????!!!!

[Retired-Lee]

Hi guys,

I've forced a resync for those that have provided me with their VSS serial number.

For those that haven't, please could you do the honours?

@ Emre - You've definitely not connected with our servers. This would lead me to believe it's either a set-up issue or your VSS. Could I ask that you post the latest results from the questions below?

Your speed test results from here.
Your ping test results from here.
Your external IP address from here.
The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:
Click on Start and select Run
Type CMD into the Run box and press enter/click ok
A black box will appear.
In this box type tracert 212.183.133.177 press Enter
Paste the output of this command into your reply.

For those that I've forced a resync, please factory reset the VSS as per the below instructions:

Hold the reset button till all the lights come on or flash

Keeping the reset button held, remove and re-insert the power lead

Once all the lights come on or flash, release the reset button

The VSS should come online within the hour

Let me know how you get on.

Cheers,

LeeH

[marbod]

Thanks for re-syncing mine, Lee.  It appears to have solved the issue!

Cheers

Martin