iPhone 6 intermittent problem with receiving calls and texts

[bambam62]

Hi

I am having such terrible problems with my iPhone 6 recently. Family and friends are about to disown me due to not being able to call me or texts getting through to me. When they ring, it doesn't even give an option to leave message, it just says "send a text". Texts (if they come in at all) are sometimes late. I have been in to Vodafone 2 weeks ago and they said it could be SIM, so I have had a new one. But I still have the same problem. Went in to Vodafone shop today, and the guy told me it is apparantly a network problem, and it is happening to him too. He couldn't help me. He told me to ring Customer Care, which I have done, and there is a waiting time of 50 minutes. Ridiculous. I cant select the call back option - because it's pot luck they will get through to me!

I've rebooted, soft booted, switched settings for Network provider, and switched back. Checked network coverage and it all appears OK. I am very unhappy..... likely to switch providers and handset.

Can anyone please HELP 😞

[BandOfBrothers · Accepted solution]

Hi,

Plz try ure Sim in another phone as a process of elimination 2 rule out the phone or sim that may be at fault.

If the sim works ok in the alternative phone then if you have a local  store local have it looked at via a https://www.apple.com/uk/retail/geniusbar/ appointment

What are your masts reported as via https://www.vodafone.co.uk/explore/network/uk-coverage-map/index.htm

[bambam62]

Hi Bandofbrothers, thank you for your suggestions. I will certainly try all you have posted to help elimination process. I am so unsure whether it is phone or network. Will respond in here asap 😉

Thanks again!

[bambam62]

Hi bandofbrothers1,

As promised I tried the SIM in another phone, which was my old iPhone 5 I have here. Exact same problem with that - not receiving texts, my texts arriving late when I have sent them. So come to the conclusion it isn't the phone...... as it is a new SIM card too, unlikely feel it could be that either? Not sure.

I checked the vodafone coverage, and my postcode/location is highlighted as "indoor and outdoor" coverage (3G).

None of this makes any sense and I fear I am going to have to join that very long que to talk to services. I appreciate your thoughts 🙂

Thanks in advance!

[BandOfBrothers]

You're very Welcome @bambam62


I wish you every success in resolving the issue and please do let us know by updating your thread.

Take care.

😎

[BandOfBrothers]

Hi


Thank you for taking the time to update your thread and I'm sorry your still at this stage.

I understand what your saying about the SIM card but it is a remote possibility that it is failing. Having it swapped could help.

Is their anyone in the same area you know ie neighbours / friends on Vodaphone that you could ask to see if they are experiencing the same type of issues ? Or ask someone on Vodaphone to visit to see if they experience these issues.