iPhone 7 plus jet black

[blue68]

I pre ordered my iPhone on the 9/9/16 and was given a date of the 23/9 to pick up from local store they are taking £160 for phone which has gone on my next bill due 28/9 now told it might not be available till 2/11 but I've still paid for it and was one of the first to order on the 9/9

[PhilipMcKinney]

Im in the same boat,had to upgrade my tarrif plus had taken out insurance on my new handsets and vodafone have billed me a extra £65 this month plus the £180 for the hand sets I have not received,when I contacted them about not paying for services or products I have t received yet I was told to do the promise to pay thing,which by my standing means il still have to pay the bill that I don't owe next month or the month after for services I have t got or recived ? I'm happy to pay my bill and what I owe but I'm not paying for phones that I haven't got and have no idea when I might get plus insurance for a handset I don't have ?
Oh and to add insult I did receive one iPhone 7 two weeks late but wasn't the one I ordered plus I had ordered two
I have to say I run my own small business and if I treated customers this way I'd be shut within a month 🙄 Good luck to everyone out there and hope you get answers soon but just be careful your not paying insurance and extra tarrif charges every month for items you don't have !

[jfsebastien]

For anyone that has had the charge applied I spoke to the 

Vodafone Social Media Team and they have removed the charge. So I guess that is the way to do it. 

[michaelodon]

@jfsebastian was that through Twitter or Facebook please?

[jfsebastien]

The form was sent via pm on here.

[michaelodon]

Thanks, will have to try that as I don't want to pay for the phone until it is ready for delivery as I was told they don't know when I will get it. Am happy to pay the day it is dispatched!