iPhone5 not working with Suresignal

[JustineStrickland]

I've just received my upgrade from iPhone 4 to 5 and it he sim is working as I can make calls in areas with signal but at home I have no signal even though we have a sure signal . I've tried resetting the sure signal and the phone but nothing works. I've seen on here that you can re sync it. Serial number of sure signal is 40134957857
Please help ASAP
Thanks

[Retired-Matt_Vo]

Hi

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Matt
Moderator

[Retired-Ian_]

Hi JustineStrickland,

I'm sure you're going to love your new iPhone.

I've arranged a resync which should solve the issue for you.

To complete this:

1. Locate the button on the base of the box next to the Ethernet ports
2. Press and hold the button for approximately 30 seconds
3. Once the lights come back on, release the button
4. The Sure Signal will come online in around 1 hour

Thanks,

Ian