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java.lang.NullPointerException

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2: Seeker

It keeps returning error message as java.lang.NullPointerException

 

ADF_FACES-60097: For more information, please see the server’s error log for an entry beginning with: ADF_FACE-60096erver Exeption during PPR, #499

This only happen with Vodafone's login. Ive tried my iPhone and iPhone, all received the same message, I also logged in to other applications, all went through fine without any problems, the also means that my PC doesn't have any issues. It is very likely there is a problem with Vodafone login Code enter page.

 

Regards
DSY Liou

 

 

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Moderator (Retired)

Hi @dsyliou

 

If you are still experiencing this problem, please speak with our Live Chat service and we will look into this further.

 

Louise

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14 REPLIES 14
Community Champion (Retired)

@dsyliou

 

Can I ask whether your account is for a mobile phone or for Broadband/Home phone? I had noticed that two Broadband/Home phone customers had experienced such an error, and I reported it as a possible issue.

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Moderator (Retired)

Hi @dsyliou

 

@Annie_N is correct - can you provide further details on this error?

 

Louise

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2: Seeker

I have just joined vodaphone and tried to access my account. I'm getting the same issue.

I've tried chrome,firefox and edge browsers. Also tried on a tablet using chrome.

Java is patched to latest patch.voda.PNG

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Community Champion (Retired)

@dibbler66 Is your account for Broadband/Home Phone, or for a mobile phone? A few people with Broadband/Home phone seem to have had this error, but I'm not sure whether it is also affecting some mobile phone accounts.

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2: Seeker

Its for Broadband. Not yet manged to login once yet.

I need to check my order status etc.

 

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17: Community Champion

Hi @dibbler66

 

Until your Broadband is up and running and you have some account information to view, you won't be able to access your account.

 

If you have any questions, please use the link below and choose broadband.  An advisor will be able to clarify any questions you have on your order status.

 

Contact Us

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Community Champion (Retired)

@dibbler66 Thank you for clarifying.

 

Unless the Broadband accounts behave very differently from the mobile accounts, I'd guess that the problem is that it's an "empty" account until it is active.

 

Has it actually been suggested that you can check your order status via the account? If so, then it may be that left hand and right hand at Vodafone need to have a more detailed discussion! On the other hand, if you have assumed (perfectly reasonably!) that the account is the way to check, it may need to be made clearer how to check.

 

@dsyliou Please can you clarify which sort of account you are trying to access?

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2: Seeker

My account has both a mobile phone and Broadband/Home phone.

 

Thanks

DSYLiou

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2: Seeker

I'vehad my mobile with Vodafone since 1998 and added Vodafone broadband/home phone in Nov last year (2015). Guess Im a loyal customer  I have the whole package with Vodafone. 

 

I never had any problem logging into my Vodafone account, it only happned since this authentication code required.

 

Thanks

Debbie

 

 

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Moderator (Retired)

Hi @dsyliou

 

If you are still experiencing this problem, please speak with our Live Chat service and we will look into this further.

 

Louise

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2: Seeker

I tried my iPhone, iPad and PC, all returned to the same result.

I got this pop up screen too, see attached.

 

Regards

Dsyliou

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Community Champion (Retired)

@dsyliou

 

Although there seem to be some issues with the 2FA security, it appears that Broadband accounts are involved in the NullPointerException problem in some way. I've reported it, in the hope that someone can figure out what the small number of cases may have in common - but I've no idea how difficult is is to track down such difficulties.

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Highlighted
4: Newbie
My husband and I are also getting the same message on laptops and Customer Service is not helping. I'd suggest it's a server error due to running out of space somewhere but we have noticed you will logged into your account. Close the error and click on the 'My Account (loggedin)' in the heading (in browser) and you should have access to your account now. The error appears to show again, so just ignore. *** For Vodafone - please contact your technical support and provide the information below - Thank you ** > Error ... ADF_FACES-60097: For more information, please see the server's error log for an entry beginning with : ADF_FACES-60096: Server Exception during PPR, #238 > Looking up that error on Google/Oracle says Cause: An exception was thrown durring a PPR request. Action: Contact Oracle Support Services. Level: 1 Type: ERROR Impact: Logging
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Community Champion (Retired)

Thanks, @ ELangford

Since last weekend I've been getting a stack overflow error, as illustrated below - it seems to come and go a bit, but to be back at present. I'd failed to discover that I could still access my account, so I'm very grateful for your description. I've been logging in on my phone instead, where I've been getting the error less often, but where some of the information is rather condensed.VF login error 2.JPG

 

 

 

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