k37665 is not recognised after instalation

[loboski]

I am having quite a lot of trouble with the k3765 Dongle. I initially installed the software from the device itself. there was no problem with the operating system recognising it (I am using a windows 7 sony vaio ). the problem is after i installed it( it did recognise it and I even got to use it). Once I stopped the connection and took the dongle out of the USB socket it has refused to recognise it. I have tried things like upgrading the software, and restoring the system to the state it was before i installed it (system restore) and it just keeps happening. I do not get any errors but what I do get is the dongle hogging all the other USB slots even if there are other devices connected (usb memory stick, iphone, etc.) I also notice that I can see the device as wintout a category in the devices and printers. The computer also fails top shut down gracefully and I am having to force it to shut down.

Please help. I now have spent more than 20 hours trying to foix this and had no luck.
thanks

[Retired-George]

Hi loboski,

Firstly, a very warm welcome to the eForum Family, it's always great to see new faces on here .

Hmmm, this does sound like quite a strange one , I'm confident it can be resolved though . If the USB port isn't recognising the modem correctly then it may indicate a conflict somewhere. One issue that can happen is that the modem components fail to install correctly due to a USB mass storage device already being in place. I'd recommend trying the following:

-Keep the modem plugged in and close VMC if it's open (File > Exit)
-Go to Start > Control Panel
-Select view by icons at the top right
-Double Click System
-Click Device Manager
-Click the + Next to Universal Serial Bus Controllers
-Uninstall any Mass Storage or Composite Devices in place
-Unplug the modem, wait 10 seconds and then plug back in
-If all goes well it will install all of the modem drivers correctly (this will take a minute or 2)
-Load VMC and try connecting

Let me know how you get on .

George
eForum Team