micro sim not activating with my old number

[dane_hill]

i have a problem with my galaxy s3, went into store yesterday to get new micro sim activated with my old number but still hasn't been swapped over, its been almost 24 hours when i was told it would take between 20 minutes and 2 hours,

please help..

[dane_hill]

i have a problem with my galaxy s3, went into store yesterday to get new micro sim activated with my old number but still hasn't been swapped over, its been almost 24 hours when i was told it would take between 20 minutes and 2 hours,

please help..

[JohnBerwick]

i popped into a vodafone shop asked  for a change of pay as you talk  sim  card  as i now have an iphone 4s, i was told it would be active in a few hours , i waited 7 1/2 hr and then chatted with customer care who told me he expected it to be active in 1hr or 3 hrs max i would have to wait, i waited another 4 hrs  and again spoke with customer care chat log = 

Chat start time	Jul 22, 2014 10:08:44 PM EST
Chat end time	Jul 22, 2014 10:51:29 PM EST
Duration (actual chatting time)	00:42:44
Operator	Noah

Chat Transcript

info: Welcome to Vodafone!   You will now be connected with a service adviser. Your approximate wait time is 0 minute(s) and  30 seconds. .    We’re looking forward to assisting you today.   info: You are now connected with Archer . Archer : Hi, you’re chatting to Archer  - I’m a customer care specialist here at Vodafone. I’m afraid we’re updating our chat and phone systems at the moment, so I won’t be able access your account right now. I can still help with general queries, or you can try again later. It shouldn’t be long. Can I help with anything general? john: i spoke with customer care 3 hrs ago and i was told my new sim card would be active info: Please wait while I transfer the chat to the appropriate group. info: You are now connected with Noah . john: in fact i was promised it would be active Noah : Hello, you're chatting with Noah , one of Vodafone's online customer service specialists. Allow me a moment to go through the conversation you had with the representative who transferred your chat over to me john: yesterday a 4pm i change my sim card from a normal size to an iphone 4s size and was told it would take a couple of hours Noah : I apologize for the inconvenience and I will be happy to help you with the situation. Noah : Noah : We apologize for the inconvenience caused to you. I certainly understand how difficult this situation can be. Let me go ahead and find the alternate solution to it. john: and 3 hrs a go i was told by a customer care my sim would be active 3 hrs ago john: and i was given 25mins free talk time as a bribe Noah : I will definitely check that for you . Noah : Could you please help me with your full name and phone number? john: its almost 12 hrs with no phone and i needed to speak with my kids Noah : Just to inform you john the SIM activation takes anywhere between 2 to 24 hours to be activated. john: i was told a few hours in your own vodaphone shop and 3 hrs ago i was promised it would be active 2 hrs ago by customer care Noah : I will definitely check that for you . Noah : Could you please help me with your full name and phone number? john: i was told that once already john: Noah : Thank you for the information John:) Noah : Can you please confirm your date of birth and first line of address with postal code for verification? john: Noah : Perfect! Noah : That matches our records! Thank you for verifying your details. john: if only Noah : I have checked the details and it shows that the SIM activation process was done at 11.36 last night and the SIM activation usually takes about 2 to 24 hours to be active. john: thats incorrect i attended your shop 4pm yesterday Noah : Ok, I am sorry for that however the SIM activation takes about 2 to 24 hours of time to be activated. john: as i said i have already spoken with customer care at 11pm and was promised it would be active within 1 hr that was over 3 hrs ago Noah : Ok, I am sorry for that however the SIM activation takes about 2 to 24 hours of time to be activated. Noah : I would request you to please wait for some time and the SIM will be active for you . john: well why did the customer care say he promised it would be active 3 hrs ago at at max 3 hrs john: as i have already said i need to speak with my kids but unable too Noah : I certainly understand your concern. Noah : I can understand how frustrating this is for you and I would feel the same if I was in the same situation. john: yes but that doesnt help me does it Noah : It is just a matter of time that the SIM is not active. john: i was promised it would be Noah : I would request you to wait for some time and the SIM will be active. john: you must be able to see the chat record john: are you just going to leave me here then john: i shall be making a complaint Noah : Is there any number to call you up . john: no as my sim is not active Noah : Ok, not a problem. john: well it is for me sorry Noah : In that case if you can wait for some time and please try to understand that the SIM activation takes 2 to 24 hours . Noah : During this time the SIM will be active for you. john: well i will be making a complaint and i am sure the chat records will speak for themselfs john: the cheek to give me free 25 talk time when i cant use it when i need it Noah : I can understand that and I will also be forwarding the previous chat transcript and see to it that these should not have been done. john: so i was lied too Noah : The SIM activation process usually takes about 2 to 24 hours of time the new SIM can be activated any where between these time. john: you are sounding like a stuck record now which is of no good to me its 03.47 here just now i can assure you i am only up because its an important call i need to make john: thank you for nothing bye. i wait a full 24 hrs and again spoke with customer care in chat who told me it could take another 4 hrs i gave customer care a landline number to phone me, which they did and was told it could be active in 4 hours and if not it could take between 24 hrs and 48 hrs

[drey_p]

Please edit your post using the message options at the top right hand side and remove all your personal information.  This is a public forum that ANYONE can access including people who aren't so nice.

Typically a SIM card is activated in a few minutes if done in store but as explained to you, it can take up to 24 hours.  Has the SIM card been activated now?  If not, the quickest way to sort it out would be to pop back into your local Vodafone Store and they can check to see what is going on.  Perhaps the SIM is faulty?

[JohnBerwick]

i went into vodafone shop tue 4pm 22/07/2014 and the sim card is  still not active 23/07/2014       22:56 time

[JohnBerwick]

just  come off the landline with vodafone customer care sim card is still not active and was told that it may take 3 to 5 working days to be fixed , ands i  cant migrate my  mobile tele number until the fault is cleared

vodafone get your act sorted out  between chat customer care and land line customer care everyone has told me a different story of what is wrong and what will happen until today,  the customer care read back notes of what was supposed to have been said to me , yet it was the 1st time i was told it could  take 3 to 5 working days to fix

[hrym]

I've only tried the online activation process once.  the first attempt came back as failed as the details were wrong and the second took an age.   I normally use LiveChat to do it (and went that route that time) as it's normally up and running before the session's finished.   The fact that the swap was already in process didn't seem to matter.

[Retired-Laura]

Hi JohnBerwick,

We can sort this for you. 

Get in touch with us here.

Thanks,

Laura

[JohnBerwick]

added my details  many thanks

[JohnBerwick]

I telephoned  vodafone customer care yesterday and told them i was un happy and asked to speak with a superviser  i was TOLD  A SUPERVISER WOULD PHONE ME BACK WITHIN THE NEXT 24 HRS , that was 10:15 AM yesterday and still no phone call

[hrym]

Your best bet would still be to talk to LiveChat.  You can probably be up and running in 5 minutes if you do that.

[JohnBerwick]

spoken with live chat and even had a real person phone me back and was told could be 3 to 5 working days to fix and activate new sim card