micro sim not activating with my old number

[dane_hill]

i have a problem with my galaxy s3, went into store yesterday to get new micro sim activated with my old number but still hasn't been swapped over, its been almost 24 hours when i was told it would take between 20 minutes and 2 hours,

please help..

[dane_hill]

i have a problem with my galaxy s3, went into store yesterday to get new micro sim activated with my old number but still hasn't been swapped over, its been almost 24 hours when i was told it would take between 20 minutes and 2 hours,

please help..

[JohnBerwick]

Laura customer care telephoned me sat , informed me they where aware of the fault  and would email my details to  tech dept, but because its sat there will be to one a tech support till monday, today customer care  phoned me and told me they would again talk with there tech department and get this sorted ASAP, and they cant undewrstand why its taking so long to fix, i asked will she  let me know  and keep me updated she said she will phone me again tomorrow which mean  7 days  have passed and the new sim card is still not active, good job the old one has not been deactivated .

[JohnBerwick]

here are all the replies .

Thanks for contacting Vodafone customer care.

We’ve received your Email and in most cases we will respond within 48 hours.

The following links will answer the majority of questions you may have;

Vodafone Help Centre – online help for hundreds of queries ranging from price plans, using your phone at home and abroad and using our exciting range of Music, news and entertainment services.

Looking to upgrade your phone? Simply click here and we’ll take you through the process. Delivery is FREE when you upgrade online.

If you are having problems paying your bills and need help please call us on 03333 048 070

Our eForum lets you discuss the technical aspects of our products, services and the mobile world at large. Click here to access it.

If your phone has been lost or stolen please call us straight away on the numbers below for a bar to be placed on your account.

If you’re a pay monthly customer:-

• Calling from the UK 03333 040 191
• Calling from abroad 0044 7836 191 191

Alternatively, If you’re a pay as you go customer:-

• Calling from the UK 03333 048 069
• Calling from abroad 0044 7836 191 919

Supporting URLs below:-
 
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Hi Mr Berwick,

Thanks for your time on the call today, it was nice talking to you.

I've asked the concerned team to get this sorted as soon as possible. I'll keep an eye on it and will keep you posted once I've heard back from them.

Thanks,

Darshit 
Customer Service Agent (eForum)

Vodafone Limited
Vodafone HQ, The Connection, Newbury, Berkshire, RG14 2FN
Registered in England No 1471587

Hi Mr Berwick,

I'm just dropping a line to my previous email.

I've heard from our team that they've raised it with a reference number INC000001197224.

They're currently investigating into it and will resolve it as soon as they can.

Thanks,

Darshit 
Customer Service Agent (eForum)

Vodafone Limited
Vodafone HQ, The Connection, Newbury, Berkshire, RG14 2FN
Registered in England No 1471587

[JohnBerwick]

will be 7 days today and still waiting on new sim card to be activated, yesterday vodafone telephoned and gave me an update and also said they would phone me again  still waiting on card being activated and another phone call

[hrym]

This is really unusual and it would seem that there's a problem with either the number or the account.  If you speak to anyone again, raise the question of a refund for the time you've been without a working connection.   I'm not in a position to promise anything, but I'd say you're in with a good chance.

[JohnBerwick]

lol they gave me £10  as i am sim card only lol

[hrym]

Depending on what level you're on, that could equate to a month's usage.  Any refund will only relate to the time you're without service.  Don't expect to be able to by a Ferrari and a luxury holiday on the proceeds! :smileylol:

[Annie_N]

I'm afraid I'm a bit at sea here - it's really the complexity of the charges, and how to get the best value for a deal to suit the individual, where I'm most at home.

But I have noticed 2 or 3 cases recently on the PAYG Board of SIM swaps to a micro SIM that have become somewhat protracted, to say the least. I've had a quick look back over the past few days, and one of the cases suddenly resolved itself, but the other(s) appear still to be running. And there was someone on one of the Device Boards bemoaning the fact that he had left his old SIM in the store for recycling, and the new one hadn't activated after some while!

There aren't enough cases for it to amount to evidence of a specific problem, but I'm inclined to keep an eye out for signs of further trouble. With so many of the newer phones requiring the smaller SIMs, an epidemic of these problems would not be good news.

[JohnBerwick]

Well i am beinginig to think i am jinx'd or vodafone doesnt like me , i again pop down to the vodafone branch  spoke to the young lass who had seen me sat , again explained that my new new sim card had not been activated, she got on the phone to the head office  and was told the system was down and she could not get any  information  or details. Would you believe it so i shall have to phone them again tomorrow . will keep you updated

[Retired-Sarah]

Hi JohnBerwick, 

If you provide me with the [#7xxxxxx] reference we’ll look into this for you.

Thanks, 

Sarah 

[JohnBerwick]

i popped into the local vodafone shop at 12:11 and sat with the manager for 1 hr, who was  talking with pay you go staff , have been told  it will be activated within the next 24 hrs. we shall see.

Sarah  where do i find the #7xxxxxx]  ref the only ref number i have  that maybe linked to this is   INC000001197224.

This process  has now been on going for two weeks  and i have been given  2 x sim card and still waiting on the last one being activated , all i was told it has sat there with (pending). we shall see tomorrow  if its finally been fixed as i have been in the shop 4 x times online chat and customer care has phoned me god knows how many times.  In a word its pathetic