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mms message failure 5 years and no fix yet.

leighhatt
2: Seeker
2: Seeker

I have had my vodafone business contract for 5 years now and ever since I have had the contract I have been unable to send any kind of MMS message, so no picture messages, no contact details or anything else mms based.

I must have been in to the vodafone store 30 times or more and also made at least 50 calls to vodafone call centre but evertime I get told the same thing, "oh it was just a setting, I have changed that for you now sir, give it an hour and try again".

so when it doesnt work I forget about it for a bit until I want to send an mms again then I remember I can't and go through the process again.

The last time I went to the store I was told by one of the sales people "just get whatsapp" I thought he was joking at first but he was dead serious.

The last time I called the call centre I was put on hold for 15 minutes by somebody who didnt understand what I was talking about and when the clock hit 8pm the line went dead! home time!

So anyway I am extremely frustrated with it now to the point I am thinking of leaving vodafone and taking my other 3 contracts with me aswell, but as I like the coverage that vodafone gives me I thought I would try here first and see if anyone has had the same problems as me and if they have managed to resolve them? also by not supplying me this service are vodafone in breach of contact?

Any help would be greatly appreciated.

10 REPLIES 10

jeffkinn
17: Community Champion
17: Community Champion

I thought it would be a property related sector.

 

No one is telling you to find a work around but, as fellow customers, we are sharing our experiences with you. None of us work for Vodafone and all we can do is suggest speaking to your business manager and/or customer services.

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