new sure signal plugin no red light

[MacShemp]

Hi I have just taken delivery of a new Sure Signal. When I plug it in there is no red power light.

If I plug something else into it that gets power, there are also flashing lights underneath but the device also has not been allocated an IP address by my router.

Is this normal set up behavior? Should I be getting a red power light as soon as I plug it in even it it is configuring?

Thanks

[Retired-Matt_Vo]

Hi 

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Matt
Moderator

[MacShemp]

Hi can you just let me know if when I plug in the sure signal the red power light should come on? As I say I have just pluged in a new device after  (http://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Sure-Signal-Light-1-On-Light-2-Flashing/td-p/495... this issue and there is no red light on the front.

In the instructions it says 'plug youe sure signal into the power socket. The red Power light will turn on'

speed test results from  70mbps

ping test results from line quality b* ping12ms jitter0ms

external IP address 81.137.227.159

The results of a traceroute.

1 <1 ms <1 ms <1 ms Gargoyle.lan [192.168.1.1]
2 9 ms 9 ms 9 ms host81-148-64-1.in-addr.btopenworld.com [81.148.
64.1]
3 9 ms 9 ms 9 ms 213.120.178.141
4 10 ms 10 ms 10 ms 213.120.177.98
5 10 ms 9 ms 9 ms 217.41.168.63
6 9 ms 9 ms 9 ms 217.41.168.107
7 9 ms 9 ms 9 ms acc1-10GigE-0-0-0-5.l-far.21cn-ipp.bt.net [109.1
59.249.78]
8 17 ms 15 ms 15 ms core1-te0-7-0-5.faraday.ukcore.bt.net [109.159.2
49.39]
9 9 ms 9 ms 9 ms host213-121-193-97.ukcore.bt.net [213.121.193.97
]
10 10 ms 11 ms 11 ms LNDGW2.arcor-ip.net [195.66.224.124]

Sure Signal serial number: 40123623882

[MacShemp]

ok I've  left it 4 hours and there are still no lights at all on the front of the SS version3. Have I been sent a dud?

Thanks

[Retired-PaulE · Accepted solution]

Hi MacShemp, 

I sent you the new Sure SIgnal, I'm sorry if it isn't working for you!

It does sound like you've received a faulty unit, it's best if we exchange it - reply to the last email you got from us and we'll be in touch to arrange the exchange

Paul