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no top up?

jamavoyy
1: Seeker

‎25-07-2017 07:45 PM

I purchased a sim online with £20 bundle and now iv got the sim it says there is no credit or bundle in it? its been hours and still nothing on the sim... anyone else had this problem?

0 Thanks
3 REPLIES 3

BandOfBrothers
17: Community Champion
17: Community Champion

‎25-07-2017 07:58 PM - edited ‎25-07-2017 07:59 PM

SHi @jamavoyy

 

Is the SIM card activated ?

Call 17298 to activate your Payg SIM card if not. 

Check in your MyVodafone to see what Vodafone Payg Tariff your on. 

If on a Big Value Bundle the Credit will have been taken to pay for your allowances of minutes , texts and data. 

 

Customer services on 191 or Live Chat can access the account and check too. 

Current Phone  >

Samsung Galaxy s²³ Ultra 512gb Phantom Black.

 

 

jamavoyy
1: Seeker
In response to BandOfBrothers

‎25-07-2017 09:33 PM

yep its activated and i checked and it tells me i have no data or any bundle

0 Thanks

BandOfBrothers
17: Community Champion
17: Community Champion
In response to jamavoyy

‎26-07-2017 05:46 AM

Thank you for double checking @jamavoyy

Please do now liaise with Customer Services so they can chrck on their end too. 

Current Phone  >

Samsung Galaxy s²³ Ultra 512gb Phantom Black.