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nuc code problem

smcm2
2: Seeker
2: Seeker

I have requested an Ipnone 5 unlocking code twice now. The second time got an email stating the phone had already be unlocked and to check for email. I havent recieved an email with code or instructions and have emailed them and been on the live chat but no joy. Can another code to be created some how or even advise how you contact vodafone as a this seems to be almost impossible.

 

Email below

 

Stuart

Hello,

You recently asked us to unlock your phone so you can use it on another network. However our records show we have already unlocked it.

What you need to do next

If you’ve filled in the form more than once we should have replied to your first request.  This would have been to the email address you gave us on the form, we recommend checking your junk or spam folders.  If you can’t find the email please get in touch.
 

 

3 REPLIES 3

63johnw
17: Community Champion
17: Community Champion

Hi @smcm2 when unlocking an iPhone there is no code issued. The unlock is carried out remotely by Apple. Have you tried inserting a non Vodafone sim in the device and connect to iTunes to check if the unlock has gone through?

Thanks John.

I have tried a different network sim and connecting to itunes but the same message apears with both options.

Hopefully Vodafone can sort the issue.

Stuart

Colleen
Moderator (Retired)
Moderator (Retired)

@smcm2 We'll need to access your account to look into this. I've sent you a private message with details on how to get in touch.