only 1 of 2 phones connecting to Sure Signal

[Atiacomms]

got a sure signal serial number 40131569408, 1 phone connects but the second phone does not, I have reset the sure signal severa times so any ideas?

[Sukhi]

Hi Atiacomms,

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Sukhi

[Retired-Andy]

Hi Atiacomms,

Has the affected number been able to connect before?

If it has, try de-registering via your admin panel for 24 hours.

Once you’ve re-registered the number, do a factory reset:-

• Find the button on the base of the unit next to the Ethernet ports
• Press and hold the button for approximately 30 seconds
• Once the lights come back on, release the button
• The Sure Signal will come online in around one hour

Let me know how you go on.

Cheers,

Andy

[Atiacomms]

it is a sure signal device i got from my company, first time i have used it, the one number connects and the second number doesn't and never has, first number statrted working after a full reset of VSS.

Speedtest 29 down 9 up, sky fibre

Pinging 212.183.133.177 with 32 bytes of data: Request timed out. Request timed out. Request timed out.

Ping statistics for 212.183.133.177:     Packets: Sent = 3, Received = 0, Lost = 3 (100% loss), Control-C ^C tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177] over a maximum of 30 hops:

  1     1 ms     1 ms     1 ms  SkyRouter.Home [192.168.10.1]  

  2     *        *        *     Request timed out.

  3    13 ms    18 ms    15 ms  ip-84-38-37-16.easynet.co.uk [84.38.37.16]

  4    13 ms    12 ms    17 ms  ae51.edge6.London1.Level3.net [212.113.9.53]

  5    13 ms    12 ms    11 ms  ae-52-52.csw2.London1.Level3.net [4.69.139.120]

  6    12 ms    13 ms    12 ms  ae-227-3603.edge3.London1.Level3.net [4.69.166.1 54]  

  7    12 ms    11 ms    13 ms  CABLE-WIREL.edge3.London1.Level3.net [195.50.124 .138]

  8    12 ms    13 ms    12 ms  195.2.30.61

  9     *        *        *     Request timed out.

 10     *        *        *     Request timed out.

 11     *        *        *     Request timed out.  

 12     *        *        *     Request timed out.

 13     *        *        *     Request timed out.

 14     *        *        *     Request timed out.

 15     *        *        *     Request timed out.

 16     *        *        *     Request timed out.

 17     *        *        *     Request timed out.

 18     *        *        *     Request timed out.

 19     *        *        *     Request timed out.

 20     *        *        *     Request timed out.

 21     *        *        *     Request timed out.

 22     *        *        *     Request timed out.

 23     *        *        *     Request timed out.

 24     *        *        *     Request timed out.

 25     *        *        *     Request timed out.

 26     *        *        *     Request timed out.

 27     *        *        *     Request timed out.

 28     *        *        *     Request timed out.

 29     *        *        *     Request timed out.

 30     *        *        *     Request timed out.

Trace complete.

external ip 94.12.34.137

serial number of VSS 40131569408

dont see why you need the ping and trace as VSS must be connected to vodafone for the one phone to work.

really need to get second phone connected as its causing issues with work

thanks

[Atiacomms · Accepted solution]

de-registered second number and re-registered, did a full reset and now working