please can you resync

[Bosworth1]

please cna you resync my Sure signal, i lost my home hub connection yesterday and since then I cannot reset my sure signal box.

SN 21230510063

many thanks

[Bosworth1]

up

[Bosworth1]

Still waiting for a resync please.

[Bosworth1]

Still waiting for a Resync.

[Bosworth1]

still waiting

[Sukhi]

Hi Bosworth1

I've re synced your Sure Signal you will just need to Factory reset to complete the process.

* Hold the reset button till all the lights come on or flash (about 30 seconds)
* Keeping the rest button held, remove and re-insert the power lead
* Once all the lights come on or flash, release the reset button
* The VSS should come online within the hour

Thanks

Sukhi

[Bosworth1]

i have done this and it is not coming back on. The two top lights are showing, and the bottom light is flashing. Or they all cut out, and then just the power on light stays on

[Bosworth1]

Still only a power light on, then light 2 intermittantly flashing,

I have a BT home hub, which is downloading at 7.6 and uploading at 36. The home hub is working perfectly. THe orange internet button on the side of the VSS is flashing orange. On the front of the VSS the top power light is on permenantly. The second light is either flashing or off. The fourth light is occasionally on flashing, then off. This has been the case since Friday evening

[Bosworth1]

done a speed test Download 6.91 upload .36 Ping 34

External IP address 86.154.29.123Microsoft Windows [Version 6.0.6001]
Copyright (c) 2006 Microsoft Corporation.  All rights reserved.

C:\Users\Laura>212.163.133.177
'212.163.133.177' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\Laura>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

  1     3 ms     2 ms     2 ms  BThomehub.home [192.168.1.254]
  2    15 ms    14 ms    15 ms  213.123.109.58
  3    16 ms    14 ms    14 ms  213.123.109.161
  4    23 ms    25 ms    21 ms  213.1.69.42
  5    22 ms    21 ms    22 ms  217.41.169.251
  6    22 ms    22 ms    21 ms  217.41.169.109
  7    21 ms    22 ms    21 ms  acc2-xe-0-2-0.sf.21cn-ipp.bt.net [109.159.251.19
3]
  8    31 ms    30 ms    31 ms  core2-te0-5-0-7.ealing.ukcore.bt.net [109.159.25
1.151]
  9    29 ms    29 ms    55 ms  peer1-xe3-1-0.telehouse.ukcore.bt.net [109.159.2
54.213]
 10    33 ms    34 ms    50 ms  lndgw2.arcor-ip.net [195.66.224.124]
 11    32 ms    33 ms    34 ms  85.205.116.14
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

[Ben_H]

Hi Bosworth1,

Thanks for the update. Your Sure Signal communicated with our servers this morning at 03:16am.

As your speedtest results are on the border for minimum upload speeds, can your ISP confirm if your speeds have recently dropped or if there is any way to improve them for you?

Could you also test your Sure Signal on an alternative internet connection for an hour or so just so we can rule out a manufacturing fault? A friend, neighbour or relative could let you try it on their connection for such a short period and it'll save you sending the unit in for a repair unnecessarily.

Cheers, Ben