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[johnlaverty]

ok, you've charged me for my now 7 despite several conversations. I don't want the s7, yet the new lg and Google pixel options aren't available. Samsung have lost a customer (not the only one I bet). what are Vodafone going to do to offer choice to a customer of 17 years who finds their service, choice and customer retention (lack of) strategy to be at best frustrating, at worst offensive? I've been lied to constantly, so let's have this conversation on here. 

[BandOfBrothers]

Hi

Appreciate the frustration over the 7. 

It was one phone I was interested in but opted for the s7 edge instead. 

They'll only be able to offer what's available. I've heard the new Google phones are not available directly from Vodafone.

As your login details here are different to your myvodafone login credentials no one will know who you are. 

I also agree no one should be charged for a phone until it's 100% despatched. 

Please continue with customer service. My advice would be to ring the dedicated number on08080 044 900 – the call is free from all UK landlines and mobiles.