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retrieving mms messages on s4

nickig2610
2: Seeker
2: Seeker

‎08-02-2015 01:49 PM

I cant seem to retrieve mms messages on my s4. I used to get them but now ive just got a message saying download but it doesnt work when i press it. Have looked online and tried a few things but cant get it to work
0 Thanks
3 REPLIES 3

Retired-Sarah
Moderator (Retired)
Moderator (Retired)

‎09-02-2015 01:07 PM

Hi @nickig2610 

 

Welcome to the eForum.

 

You can find further help with this using our MMS information.

 

Thanks,

 

Sarah

0 Thanks

nickig2610
2: Seeker
2: Seeker

‎11-02-2015 07:33 AM

Nothing on that thread worked, i cant send or receive them. Checked all my mms settings and they are right. I used to be able to send and receive them, was definitely working before christmas
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hrym
17: Community Champion
17: Community Champion
In response to nickig2610

‎11-02-2015 11:22 AM

Is this a recent upgrade by any chance?   MMS sometimes gets turned off at network level in this process.   Talk to Live Chat (Contact Us at the bottom of the page) and ask them to make sure the service is provisioned on your account.  If it isn't, and they turn it on, you should be up and running.