second phone not working

[robhuk]

My phone is set up on my wife's suresignal. It has been accepted but my phone is not working on suresignal. What can I do to fix this?

[Retired-EricChe]

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

[robhuk]

Thanks for your reply. After several phone calls, the sure signal support team have deleted the phones from the account, re-set them up and changed some settings and things seem to be working now.

This is all not helped by the fact the the Vodafone website is continually 'busy' and I can#t access my account online. This is, without any doubt, the worst corporate website I have ever come across - and from a communications company ?!

[T_Scarface_M]

Hi there,

Just out of curiosity are you using a Vodafone sim?

[robhuk]

Yes I am

[T_Scarface_M]

Have you checked if the number entered on the Access Control List on MyVodafone is correct?

• Log in to My Account
• My Sure Signal
• Manage Users

if this doesn't work try turning off wifi and see if you have a 3G signal. 

If still nothing going forward, then call Vodafone as they may need to re-synch the Sure Signal box.

Hope this helps.

[T_Scarface_M]

I was in the process of typing when you posted. Good to hear that's it sorted. :smileyhappy:

[robhuk]

Thanks for your advice - much appreciated