Hi
Can you offer some assistance?
i have a new sure signal v3 plugged in and connected. The router is uPNP enabled but is a Netgear DGND37000v2 which features in some threads in a bad way. I have tried threre different routers and set the VSS IP address in a DMZ.
I have a steady power light, and slow cycling internet white light. Once i saw the 3g and phone symbol light in orange briefly before it appeared to reboot and return to cycling internet light.
Below is my trace
>tracert 212.183.133.177
Tracing route to 212.183.133.177 over a maximum of 30 hops
1 3 ms 1 ms 3 ms www.routerlogin.com [192.168.0.1]
2 20 ms 17 ms 17 ms lo0-central10.ptw-ag01.plus.net [195.166.128.195]
3 15 ms 12 ms 14 ms link-b-central10.ptw-gw02.plus.net [212.159.2.146]
4 15 ms 13 ms 14 ms xe-4-2-0.ptw-cr02.plus.net [212.159.0.242]
5 14 ms 12 ms 14 ms ae2.ptw-cr01.plus.net [195.166.129.4]
6 17 ms 18 ms 17 ms lndgw2.arcor-ip.net [195.66.224.124]
7 19 ms 19 ms 19 ms 85.205.0.93
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.
i also tried to register the VSS serial no. on my account but it failed a number of times and suggested trying later. the serial no is 40134937107.
Could someone please check the serial number and offer any help? failing that i can march the unit in the voda store and see if it connects in the shop. any help appreciated.
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