sure signal and new phone

[seamusandj]

i have a new iphone 5s and so have had to change the sim card but kept the number. It wont work with sure signal and i really need it as the signal is bad around here.....what do i do 

[Ben_H]

Hi @seamusandj , 

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Ben

[seamusandj]

speed test - 2.46mbps

ping - 67ms

ext ip - 2.124.171.14

havent a clue how to do a trace route im on  a mac.

sure sig serial number - 41113738565

worked fine before i changed the sim in my phone

[Retired-Laura]

Hi @seamusandj

If you’ve recently changed your SIM card, please deregister and re-register the Vodafone Sure Signal, this’ll allow the device to update the new details.

If this still isn’t working, please provide a trace route Ben has requested so we can help further.

To do this on a MAC:

1. Double-click the Macintosh hard drive.
2. Double-click the Applications folder.
3. Double-click the Utilities folder.
4. Double-click the Network Utility icon to open the Network Utility window.
5. Click the Traceroute tab.

Cheers,

Laura

[seamusandj]

still not working so i did what you said....what do i put in the network address to trace a route to ?

does m,y sure signal just need resyncing from your end as thats what other threads have done ? 

[seamusandj]

Getting a bit naffed off with it now......unless the sure signal is working we have no vodafone signal around here which is bad enough, you'd think in this day and age it would be fixed by now.
Support is very slow considering what was paid for it in the first place

[seamusandj]

Wonder if O2 are as bad

[seamusandj]

My daughters works but mine doesn't

[seamusandj]

VODAFONE PLEASE SORT IT OUT

[Retired-Laura]

Hi @seamusandj

Once you’ve actioned the trace route, post the results here so we can take a look so we can help further.

Cheers,

Laura