sure signal connection problem

[Crossie10]

Hi, My sure signal has been working fine until about a month ago when I noticed that the lights sometimes went orange, a reset fixed this, now however the red light stays on and the first light slowly flashes for a few minutes and then goes out for a minute then starts slowly flashing as if it is trying to connect but failing, there are no orange lights displayed at all and I have re-set the sure signal and the router. it hasn't connected for over 36 hours now The ethernet cable works as I tested it on laptop, Any ideas?

Thanks

Paul

[Retired-Lee]

Hi,

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.
Your ping test results from here.
Your external IP address from here.
The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:
Click on Start and select Run
Type CMD into the Run box and press enter/click ok
A black box will appear.
In this box type tracert 212.183.133.177 press Enter
Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

LeeH

[Crossie10]

result/2892919305][IMG]http://www.speedtest.net/result/2892919305.png[/IMG][/URL]

[URL=http://www.pingtest.net][IMG]http://www.pingtest.net/result/84866307.png[/IMG][/URL]

88.108.9.91

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Paul>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

1 4 ms 5 ms 4 ms 192.168.0.1
2 35 ms 34 ms 33 ms 88-108-0-1.dynamic.dsl.as9105.com [88.108.0.1]
3 32 ms 32 ms 32 ms 85-210-253-27.dynamic.dsl.as9105.com [85.210.253
.27]
4 33 ms 33 ms 33 ms 85.210.255.105
5 42 ms 41 ms 49 ms host-78-144-11-57.as13285.net [78.144.11.57]
6 71 ms 39 ms 40 ms host-78-144-10-78.as13285.net [78.144.10.78]
7 56 ms 54 ms 56 ms lndgw2.arcor-ip.net [195.66.224.124]
8 59 ms 59 ms 66 ms 85.205.116.2
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

Thanks

[Crossie10]

will send serial no soon

[Retired-James]

Hi Crossie10,

Thanks for getting back to us.

Your details look fine but the Sure Signal hasn’t connected to the server in a couple of days.

To try and get this connected, I’ve re-synced the Sure Signal today.

If this doesn’t resolve the issue, please can you try a reset and let us know how you get on.

Reset your Sure Signal:

-Locate the button on the base of the box next to the Ethernet ports.

-Press and hold the button for approximately 30 seconds.

-Once the lights come back on, release the button.

The Sure Signal will be back online in around 1 hour.

James

[Crossie10]

Great Thanks

sorted

[Crossie10]

serial no 40131129625