sure signal not working

[saviencecg]

STOP !

Changing the ethernet cable to the Sure Signal resolved the problem - ##### cables again!

Colin

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Hi - I'm increasingly frustrated with the difficulties in keeping this device working.

I recently had to change my BT home hub 4 to a new one because the previous went faulty - as far as I'm aware the new one is identical to the previous albeit the pass code for security has changed.

I've gone through the on-line suggestions for re-enabling teh device - none have worked - help!

Colin

[Retired-James]

Hi saviencecg,

Is everything now working with the new Ethernet cable?

If not, please let us know and we’ll be more than happy to help.

James

[saviencecg · Accepted solution]

Yes thanks - all working again. I've been making successful calls.

Colin

[ianph08]

Hi my sure signal stopped working. one day we had a power cut, after the power came back the sure signal box just stopped working.. well the red light turns on but the white lights on the front wont flash as it used to when turning it on. ive tried leaving it unplugged for a couple of days and its the same thing, Red light just stays on. I Dont know what to do

[Jenny]

Hi ianph08,

Please try the steps in our Network Troubleshooting thread.

If you're still experiencing the issue after completing these steps, post the template with your answers here and we'll get back to you ASAP.

Thanks

Jenny

[ianph08]

Hi i just tried that link and it says "Topic Not Found". Sorry about late response

[Retired-Matt_B]

Hi ianph08,

Please accept my apologies for the link that Jenny has sent. It appears to have been an older link, that's why you're seeing that message.

You'll find our Sure Signal Troubleshooting thread is the correct link. If this doesn’t resolve your query, please post your reply below including the following information:

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks,

Matt B