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Hi @supham68,
Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.
Your speed test results from here.
Your ping test results from here.
Your external IP address from here.
The results of a traceroute.
Your Sure Signal serial number:
VSS Traceroute command
On a PC:
Click on Start and select Run
Type CMD into the Run box and press enter/click ok
A black box will appear.
In this box type tracert 212.183.133.177 press Enter
Paste the output of this command into your reply.
This will help us get the quickest possible resolution for you.
Thanks
Rodney
To clarify, any handset that accepts 3G coverage is a compatable handset.
Everything appears as it should and the speeds look acceptable.
The first thing I would check is that the following ports are open on your router:
Ports to be opened for forwarding
- 8 (TCP & UDP)
- 50 (TCP & UDP)
- 53 (TCP & UDP)
- 67 (UDP)
- 68 (UDP)
- 123 (UDP)
- 500 (UDP)
- 1723 (TCP & UDP)
- 4500 (UDP)
- 33434 - 33445 (UDP)
IP addresses to be allowed on the router & firewall
- 183.133.177-179
- 183.133.181-182
- 183.131.128-191
I can see it's registered successfully, so once the above steps have been followed please perform a reset:
- Unplug the ethernet cable from the Sure Signal
- Locate the button on the base of the box next to the Ethernet ports
- Press and hold the button for approximately 30 seconds
- Once the lights come back on, release the button
- Plug the cable back in
- Allow around one hour for the Sure Signal to come back online.
If you're still having the same issues, please try a new power cable. This is a universal 2.5mm female fitting and the requirements are 12v and 1.5A.
DaveCD
