sure signal v3 connection issues

[andrewcaple]

Hi, I have recently changed to Sky broadband and Sky Q and since doing so my sure signal has stopped working, it is constantly trying to get internet connection without success.

[BandOfBrothers]

Hello. 



Please take a look through these Sure Signal Trouble Shooting threads :


https://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Vodafone-Sure-Signal-troubleshooting/td-p/23917...


as these may help to resolve issues. They have links to the key things you can do to try and self resolve the issue you are experiencing.

Also Link > Sure Signal FAQs.

[drey_p]

Hi @andrewcaple

You may wish to edit your post as what you have typed is showing as a hyperlink which is making it hard to read your issues.  Please could you either edit your post or create a new post in this thread where you outline your issues.

[andrewcaple]

thanks for pointing that out, 🙂

[drey_p]

---

@andrewcaple wrote:

thanks for pointing that out, 🙂

---

No problem - it's good to be able to see what the issue is 😉

I assume your internet is working okay?  Have you reset the SureSignal at all?

[andrewcaple]

Internet is ok, and I have reset several times,

thanks

[drey_p]

I don't know if you have done so already but  have you tried opening the ports?  I am not sure how easy this will be to do on the new Sky Q Hub or if it is even possible, but it could be worth a shot.

he ports that need to be opened on your router are as following: 

Ports to be opened for forwarding

• 8 (TCP & UDP)
• 50 (TCP & UDP)
• 53  (TCP & UDP)
• 67 (UDP)
• 68 (UDP) 
• 123 (UDP)
• 500 (UDP)
• 1723 (TCP & UDP)
• 4500 (UDP)
• 33434 - 33445 (UDP)

IP addresses to be allowed on the router & firewall

• 183.133.177-179
• 183.133.181-182
• 183.131.128-191

[Retired-Charles]

@andrewcaple - Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

• Your speed test results from here.
  
  
• Your ping test results from here.
  
  
• Your external IP address from here.
  
  
• The results of a traceroute.
  
  
• Your Sure Signal serial number: 

VSS Traceroute command

On a PC:

1. Click on Start and select Run
   
   
2. Type CMD into the Run box and press enter/click ok
   
   
3. A black box will appear.
   
   
4. In this box type tracert 212.183.133.177 press Enter
   
   
5. Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.