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Voicemail Temporary Greeting and Extended Absence Greeting

These features of the Voicemail system are very useful, especially over the holiday season, but there is remarkably little information about them on the website. Indeed, I haven’t been able to find any information, although I use them regularly, and ...

Annie_N by Community Champion (Retired)
  • 73719 Views
  • 3 replies
  • 20 thanks

Vodafone Sure Signal troubleshooting

Flashing/steady power light, no other lights litLight one on, light two flashingSure Signal not transmitting a 3G signal‘Call Failed’ error when making callsResetting your Sure SignalSure Signal - Call Audio Quality IssuesIssue not listed?   Getting ...

Retired-Kay by Moderator (Retired)
  • 229858 Views
  • 0 replies
  • 7 thanks

Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

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VodafoneUK by Administrator
  • 203310 Views
  • 0 replies
  • 2 thanks

Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries.   This FAQ tells you everything you need to know: 1) I’ve posted a network query, what now?   2) Why can't you give me a timescale o...

power light only

Hi there, i have a sure signal box that can not seem to stay connected to my hub.  when i first do a reset it comes on and the top two  lights are on,  it gets no further before the second  light goes off again!  the box has worked great for over two...

dizzy80 by 2: Seeker
  • 33955 Views
  • 8 replies
  • 0 thanks

Sure Signal V2 no Lights - Only Power light

Morning  I have a Sure Signal V2 that I have registered which I am only getting the solid red light after 15 mins or so of the two wihite lights flashing. I have scoured the forums and the internet and as yet have not been able to resolve the problem...

WiilK by 2: Seeker
  • 34833 Views
  • 3 replies
  • 0 thanks

Error invoking portlet "VAPGatewayController"

I have seen that this seems to be a common error and people are sent PM's regarding it. I have had the sure signal for less than a week. I set up my number and one other with no problem but when I am trying to add another I get the above error. I hav...

Resolved! VSS v3 24 hour before I can use it?

Registered & set up new Sure Signal #40131154888 yesterday evening.  Power (red); internet & service lights (white) lit. Unable to get either Nexus 4 or iPhone 4 to connect. Dumfounded to be told that it takes 24 hours for a registered mobile to be a...

Resolved! Cancelled account

Hello, my name is sarah sheil.In October of last year i cancelled my broadband account.I was told to send an email with my account details ,to remove the program from my computer and the dongle.I did all of these things. i have just recived a solicit...

Sure signal is already registered

I have bought a second hand Sure signal and I am not able to register it. When trying to register it I get a message saying that the serial number it is already registered. The serial number is 21227727787. I have been told by technical support yeste...

SureSignal Home Hub 3 New Issue

Very poor 3g signal that keeps dropping to No Service.  SureSignal Version 1 connects (all three lights on).  After receiving a new BTHome Hub 3 (ADSL connected) 3 days ago.  All worked fine then yesterday (9th May) morning problem has been occuring....

markroy by 2: Seeker
  • 46784 Views
  • 2 replies
  • 0 thanks

Sure signal problem

hi  Please help my sagem sure signal box 3rd light won't light and i have very poor signal, i have received texts from vodafone over the last month saying it has moved  address but it hasn't .Tried resetting and set up again but still doesn't work on...

Sure Signal problem

I've just bought a Vodafone Sure Signal but cannot get it working. Powere light is flashing, user light is orange. Connections are all ok, to Netgear DGND 3700 v2 router, and the Sure Signal device is registered correctly. called 191 to be told that ...

Troubleshooting - please read before posting

We have updated our Sure Signal troubleshooting information. Please see our new Sure Signal Troubleshooting Guide.

JD by Community Manager (Retired)
  • 183780 Views
  • 0 replies
  • 1 thanks
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