Hello,
my name is sarah sheil.In October of last year i cancelled my broadband account.I was told to send an email with my account details ,to remove the program from my computer and the dongle.I did all of these things.
i have just recived a solicitors letter threating legal action for the amount of 261.23 euro.
This is after i recived letters from vodafone to which i replied via email explaing the situation.
I have attached alll the emails including the original one cancelling the account.This is very distressing and i would appreciate it if you could rectify the situation as soon as possible.
Regards,
sarah.
----- Forwarded Message -----
From: sarah sheil [removed for security]
To: sarah sheil [removed for security]
Sent: Thursday, 2 May 2013, 10:55
Subject: cancelled account
Hello,
my name is Sarah Sheil.
In October of 2012 my year long broadband contract with vodafone expired.As i did not want to renew the contract i was told by a member of staff in a vodafone store in Dublin that the only way to do this was to send an email saying just that to this address;care@vodafone.ie,to take program off my computer and to remove the dongle.
I did all of these things.
In Feb this year i got a letter sating that i owed 207.18 euro.I emailed vodafone at this address;care@vodafone.com explaining the situation again and attached the original email i had sent in October.
After this i received one more letter stating that i now owed 227.16 followed by a letter from Cmos looking to recover a balance of of 261.23.
I would very much appreciate it if you could sort out this situation asap.
I have attached both emails originally sent to vodafone in regard to this matter.
Regards,
Sarah.
----- Forwarded Message -----
From: sarah sheil [removed for security]
To: "care@vodafone.com" <care@vodafone.com>
Sent: Friday, 29 March 2013, 11:39
Subject: Fw: canceling broadband
Hello,
i recently received a letter stating that i owe 207.18 Euro.
i cancelled my broadband on the 10th of October 2012 after my year long contract was up.I was told that the only way to do so was by email and was given this address by a member of your staff in a Vodafone branch in Dublin.
I have attached the email below.
Since that date i have not used Vodafone broadband.
I hope you can rectify the situation as soon as possible.
Regards,
sarah sheil.
----- Forwarded Message -----
From: sarah sheil [removed for security]
To: "care@vodafone.ie" <care@vodafone.ie>
Sent: Wednesday, 10 October 2012, 11:23
Subject: canceling broadband
i would like to cancel my broadband.my name is sarah sheil,[removed for security]
sim[removed for security]
sms number,[removed for security]
ph no.[removed for security].
thanks,
sarah
.png "Moderator (Retired)"){kind=icon}
