sure singnal v3 dropped calls and disconnects

[jay_mp]

I'm having problems with my VSS3 - Calls get dropped and the device goes offline every now and then leaving the power light flashing and orange internet light solid. To get it working again I have to switch the unit off and back on again. I hope someone can help me.

The details are:

sure serial no: 401236512906

speed test results. http://www.speedtest.net/my-result/3093499981

ping test results. http://www.pingtest.net/result/89117431.png

external IP address.

Your IP Address is 91.125.131.66

Your IPV6 Address is ::ffff:5b7d:8342

The results of a traceroute:

tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177] over a maximum of 30 hops:

1     1 ms     1 ms     1 ms  dsldevice.lan [192.168.1.254]  

2    10 ms     9 ms     8 ms  lo0-central10.ptn-ag04.plus.net [195.166.128.193]  

3     9 ms     8 ms     9 ms  link-b-central10.ptn-gw02.plus.net [212.159.2.142]  

4     9 ms     8 ms     8 ms  xe-8-2-0.ptw-cr02.plus.net [212.159.0.118]  

5    42 ms    11 ms     8 ms  ae2.ptw-cr01.plus.net [195.166.129.4]  

6    13 ms    10 ms    12 ms  lndgw2.arcor-ip.net [195.66.224.124]  

7    10 ms     9 ms     9 ms  85.205.116.10  

8     *        *        *     Request timed out.  

9     *        *        *     Request timed out.  

10     *        *        *     Request timed out.  

11     *        *        *     Request timed out.  

12     *        *        *     Request timed out.  

13     *        *        *     Request timed out.  

14     *        *        *     Request timed out.  

15     *        *        *     Request timed out.  

16     *        *        *     Request timed out.  

17     *        *        *     Request timed out.  

18     *        *        *     Request timed out.  

19     *        *        *     Request timed out.  

20     *        *        *     Request timed out.  

21     *        *        *     Request timed out.  

22     *        *        *     Request timed out.  

23     *        *        *     Request timed out.  

24     *        *        *     Request timed out.  

25     *        *        *     Request timed out.  

26     *        *        *     Request timed out.  

27     *        *        *     Request timed out.  

28     *        *        *     Request timed out.  

29     *        *        *     Request timed out.  

30     *        *        *     Request timed out.

Trace complete.

[Retired-Kay]

Hi jay_mp, 

This sounds like it is a fault with the device itself as it hasn't picked up any location change. 

You can find more information on arranging a repair here. 

Thanks, 

Kay

[jay_mp]

I sent the VSS unit for repair via a Vodafone store and received a reconditioned unit which is working well.

Thanks.

[Ben_H]

Hi folks,

jay_mp - That's great news. I'm glad the replacement has sorted this.

Keith - I've performed a resync for you. To complete the action can you:

• Locate the button on the base of the box next to the Ethernet ports.
• Press and hold the button for approximately 30 seconds.
• Once the lights come back on, release the button.
• The Sure Signal will come online in around 1 hour.

If you need further support can you  take a look at our Sure Signal Troubleshooting thread, and then post back your results if you’re not directed to an existing thread?

Cheers, Ben

[KHowlett]

Hi Ben,

Thanks for that - I've reset at this end and we'll see if it comes up by morning.

Cheers,

Keith

[KHowlett]

Hi Sukhi,

I have a very similar problem. My Sure Signal has been dropping out a lot over the last few weeks.

The serial number is:    21196918979

Could I get this resynced as well please.

Thanks,

Keith