suresignal flashing for days

[seamusandj]

Sure signal has been flashing for days....ive tried a reset but still the same ....PLEASE HELP ....im in an area where the signal is rather crap and i need it as my dad has just come out of hospital and we need it

[drey_p]

Hi there

Please go through the Sure Signal Troubleshooting thread as this may help you to resolve your issue.  It has links to the key things you can do to try and resolve the issue you are experiencing

[BandOfBrothers]

Are you a Virgin Broadband user as its been discussed these people are having issues with Sure Signal.

Also Back in early November a forum announcement was released starting they were aware their is connection issues with the sure signal device.

You could try De Registering your number from the Sure Signal and Re Register or try the Device in a different location and ensure your 3G is toggled on in the phones settings. 

Can I ask -> Have you looked at the troubleshooting tips and FAQs may I ask. 



https://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Vodafone-Sure-Signal-troubleshooting/td-p/23917...


http://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Troubleshooting-Please-read-before-posting/td-p/...


as these may help to resolve issues. They have links to the key things you can do to try and self resolve the issue you are experiencing.

It may also be worth trying a different power supply with the SureSignal (Version 1 & 2 ), as there have been some reports of replacement power supplies solving the issues. They are available on eBay for around £10.


FAQs : https://support.vodafone.co.uk/Network-and-coverage/Sure-Signal/

To note the Sure Signal Device comes with a 24 month warranty.

[seamusandj]

no im not a virgin broadband user 

if the lights are flashing on the sure signal then its nothing to do with my phone. 

i cant put it anywhere else as its connected to the broadband.

[BandOfBrothers]

Ok. 

These are tips to try and help. 

As we do not have access as we are fellow customers I'm sure a Vodafone Tech Team member will pop by to further help. It may help if you can follow the troubleshooting parts to re post with your trace. 

Hope all goes ok for you. 

[seamusandj]

im trying to check my sure signal on my account but i cant find it anywhere.....where should it be 

[BandOfBrothers]

Hi

I found these threads with some information in. 

http://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/NEW-location-for-the-Vodafone-Sure-Signal-manage... and https://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Can-you-manage-Sure-Signal-with-an-iPad-Safari/...