suresignal v1 3 lights on & steady but no 3G

[keirdhillon]

I have tried the reset button (holding it down, power recycling, letting it go) but to no avail. Can anyone advise please.

Broadband appears to be OK & other SS further way on same BT BB network are working OK. 

[Retired-Wayne]

Hi keirdhillon,

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Wayne

[mrbooth]

I have the same issue.  Tried all the troubleshooting tips, phone is fine on 3G when elsewhere.  Have even de-registered and re-registered the unit with no luck.  Had previously been working for well over a year with no issues.

As requested, details are:

Speed test results:

Ping test results:

External IP address: 84.92.62.182

Results of a traceroute:

> traceroute 212.183.133.177

traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 52 byte packets

 1  10.0.0.1 (10.0.0.1)  11.033 ms  1.613 ms  1.592 ms

 2  lo0-central10.ptn-ag03.plus.net (195.166.128.192)  32.092 ms  31.103 ms  31.647 ms

 3  link-b-central10.ptn-gw02.plus.net (212.159.2.138)  31.789 ms  31.233 ms  31.346 ms

 4  110.core.access.plus.net (212.159.0.110)  30.283 ms  31.364 ms  31.261 ms

 5  ae2.ptw-cr01.plus.net (195.166.129.4)  31.608 ms  31.444 ms  33.012 ms

 6  ldngw1.arcor-ip.net (195.66.224.209)  34.286 ms  33.776 ms  31.617 ms

 7  85.205.116.14 (85.205.116.14)  32.486 ms  32.203 ms  33.431 ms

 8  * * *

 9  * * *

10  * * *

11  * * *

12  * * *

13  * * *

>>>>and on, and on....

Sure Signal serial number: 21196800672

[Retired-Simon]

Hi mrbooth

Thanks for your post. Your tests are fine and your IP is whitelisted.

The Sure Signal does show as connecting our network at 00:34 this morning, so I’ve resynced it for you to push through any updates that you may not have received.

You’ll need to perform a factory reset as follows:

• Hold the reset button till all the lights come on or flash (about 30 seconds)
• Keeping the rest button held, remove and re-insert the power lead
• Once all the lights come on or flash, release the reset button
• The VSS should come online within the hour

How many phones are you trying to connect? Is it an issue with just one or all numbers?

Thanks

Simon

[mrbooth]

Hi Simon,

Tried the reset and all 3 lights are lit again but still no 3G signal.

Its 2 phones (both of which have worked perfectly witht he unit for ages) - an iPhone 4 and an iPhone 5.

Thanks,

Mark.

[arwenbwilson]

I am having the same issue that the sure signal will not work,

reset multiple times and rest router but no luck, all other internet using machines working fine.

the red light is flashing and the 1st light is orang and the third light, i have sure signal v3

Your speed test results from here.

ping 19ms download speed 39.61mbps  10.32 upload mbps

Your ping test results from here.

21ms

Your external IP address from here.

Your IP Address is 

Your IPV6 Address is 

The results of a traceroute.

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\robbie>212.183.133.177
'212.183.133.177' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\robbie>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

1 88 ms 99 ms 99 ms dsldevice.lan [192.168.1.254]
2 19 ms 18 ms 18 ms lo0-central10.ptw-ag02.plus.net [195.166.128.196
]
3 26 ms 18 ms 18 ms link-b-central10.ptw-gw02.plus.net [212.159.2.15
0]
4 19 ms 18 ms 18 ms xe-0-2-0.ptw-cr02.plus.net [212.159.0.250]
5 19 ms 51 ms 20 ms ae2.ptw-cr01.plus.net [195.166.129.4]
6 20 ms 19 ms 19 ms lndgw2.arcor-ip.net [195.66.224.124]
7 20 ms 19 ms 19 ms 85.205.116.2
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

Your Sure Signal serial number:

40132616950  Please can you fix my sure signal, as this is more than annoying taht once again you can not forfill your contact to me. and provide me a service

---

@keirdhillon wrote:

I have tried the reset button (holding it down, power recycling, letting it go) but to no avail. Can anyone advise please.

Broadband appears to be OK & other SS further way on same BT BB network are working OK. 

---

[Retired-Lee]

Hi there mrbooth,

Thanks for posting.

As this hasn't worked, I've forwarded your details to the 3rd line tech team for further help.

When thwey come back to me I'll let you know.

Hey arwenbwilson,

I've checked your VSS and it connected to our network on Friday morning.

How are things today?

If there's no change, please factory reset the VSS again but this time take the cable out for about 5 minutes.

Cheers,

LeeH