Please reset Sure Signal

[BeckyC]

Please can someone re-set my SS2, it just needs re-syncing. I ran through all the troubleshooting and still have no reception. Serial no is: 40122453587A.

Thanks.

[Retired-Andy]

Hi BeckyC,

Can you confirm the serial number please as it’s showing as invalid on my system?

Thanks,

Andrew

[BeckyC]

Sorry, ...74 not 7A.

Cheers!

[Sukhi]

Hi BeckyC

That serial number is a digit too long Can you double check it again please?

Thanks

Sukhi

[BeckyC]

40122435874. Sorry!

Becky

[Sukhi]

Hi BeckC

I've re synced it Can you factory reset to complete the process?

VSS Factory Reset

* Hold the reset button till all the lights come on or flash (about 30 seconds)
* Keeping the rest button held, remove and re-insert the power lead
* Once all the lights come on or flash, release the reset button
* The VSS should come online within the hour

Thanks

Sukhi

[BeckyC]

Hi

So, followed the instructions, still not working. Lost the will to live, now recovered it a bit. All that happened to stop it working originally was that I added another phone number. Please could you try re-syncing again? 

Thanks

Becky

[Retired-Andy]

Hi Becky,

I’ve just pushed the resync through for you.

Can you reset the Sure Signal for me and let me know how you go on?

Cheers,

Andrew

[BeckyC]

Hi

Sure Signal still not working, only the power light shows. Have had no mobile signal at home for about 3 weeks now, so slowly losing the will to live. Internet is fine, router is fine, Sure Signal was fine until transferred to my account and I updated the phone numbers. We have run through all the troubleshooting tips on the site - any suggestions?

Thanks

Becky

[Retired-Lee]

Hi there BeckyC,

I've just checked and can see your VSS connected with our servers this morning.

How are things today?

Cheers,

LeeH