unable to order my broadband online as "you aren't authorised"

[columritchie]

I've tried multiple times to order Vodafone unlimited fibre broadband

however each time I come up with the following at the end of my order

You aren’t authorised to complete the account owner’s order vodafone

Please ask them to log in to their account so that they can proceed with the order.

I am the Account owner of the landline number for approx 13 years, and i am the only person who has lived here during that time.

Any ideas why this is happening ?

[BandOfBrothers · Accepted solution]

Hi

You may may need to speak with customer service on 191 or Live Chat as they have account access. 

Also an alternative avenue is....

Looking to join us?

08080 044 848
(free from all UK landlines and mobiles)
Lines are open between 8am and 8pm, seven days a week

[grolschuk]

That suggests you are not the account holder of the vodafone account you are trying to add the service to.

Do you have a VF mobile already, and does that have a possibility of being in someone elses name?

As BandOfBrothers has suggested, give CS a call or Live Chat, and they should be able to let you know what is going on

[columritchie]

No I've bought two mobile phones of Vodafone over this last 8 months, both under my name and the account I've logged in as.

Each of the phones are used for either my personal and work mobile SIMS (none registered with vodafone, as these are unlocked).

I'll contact Vodafone and get them to sort it out.

Thanks to all who've replied so quickly

[Enceladus]

I am wondering how you got on with this? I seem to have a similar issue.

[columritchie]

Hi I ended up ringing Vodafone.

It appears that since I purchased my phone via PAYG, my account was set incorrectly.

During the call, the Vodafone person got my account transferred over to a contract and got the broadband all sorted there and then.

Even received the modem the next day, which really surprised me as I didnt expect it until next week.

[BandOfBrothers]

Glad to hear the advice to ring them helped and resolved the situation.