unable to re register my sure signal.

[nibs_1999]

A few days ago, I realised my phones and sure signal ver3 were not working. So I restarted the sure signal, then de registered it, using my vodafone online account. I then went on to re register the sure signal, clicking on the register sure signal, I filled out the fields device name, serial number and postcode, when clicking on the find postcode button nothing happens. So I cannot register my device or add users.

I called vodafone customer service today, was passed around, eventually I was advised that I cannot use my account to add users. Although they could register and add users via them. 6 hours later still no sure signal?

I look forward to some much appreciated help/advice.

[nibs_1999]

still waiting from somone from vodafone to reply to my query?

[gpockley]

I bought a Sure Signal on 13.12.14 and have been trying to register this ever since - the webpage is not working and repeatedly returns error messages. This is another example of Vodafone's dreadful online presence. Can anyone help? Thanks

[Retired-Sarah]

Hi @nibs_1999 and @gpockley 

Welcome to the eForum.

You can find further help with re-registering the Sure Signal here.

Our Contact Us page, is the quickest way to get in touch for further help.

Thanks,

Sarah