v2 Power light on, other two flashing

[eleanorgoodman]

My sure signal has been working perfectly but the broadband went down the other day and it has not worked since. Broadband fine now but no amount of re-setting the Sure Signal seems to work.  Normally it just comes up if we have an outage of the broadband.  Does it need a resync from your end?

[jamesb2k18]

Hi

Any news please since I gave details

James

[Retired-Kay]

Hi jamesb2k18, 

Was the Sure Signal working before you had your new router? 

I've done a resync to see if this helps, please do a reset to make sure this completes (the reset I've linked to is a different way than we normally advise but it's proven very successful so please follow this). 

Thanks, 

Kay

[jamesb2k18]

Hi Kay I have sure signal v2 it doesnt have 4 lights 

[jamesb2k18]

Also box was new and never been used before with any internet.

[Retired-Dave]

Hi jamesb2k18

Apologies for the confusion. The correct process for the v2 box is this:

• Hold down the reset button until all the lights show (about 30 seconds)
• Keeping the reset button held down, remove then re-insert the power lead.
• Once all lights display release the reset button.
• The Sure Signal will come online in around 1 hour.

Dave

[jamesb2k18]

Hi any news as have had no lights at all except power.

I can guess the box is faulty.

How do I go about repair as I bouhgt via eBay

[Ben_H]

Hi jamesb2k18,

Did the reset Dave mentioned above not work for your Version 2 then?

If you purchased this via a third party you can either pay for a repair or approach eBay for further advise.

Cheers, Ben

[jamesb2k18]

Hi Ben

Am going to have to go trhought ebay for full refund but thanks for help anyway

[skennedy]

Hi I was advised to do this by tech team over phone last night. 18 hours later still two flashing lights? My box serial number is 40113858035. I'm not very techy so you will need to talk me through any diagnostic needed

Thanks

[skennedy]

Any ideas? 18 hours since reset no change to anything?