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Because you have to pay for the spares (which aren't cheap) and the labour charges for someone to dismantle the phone and put the new screen in and test it.
PWIAC
Because you have to pay for the spares (which aren't cheap) and the labour charges for someone to dismantle the phone and put the new screen in and test it.
PWIAC
@CarolineMurray wrote:
but its nearly the cost of phone how does that even make sense???
Hi CarolineMurray,
the repair might seem really pricey at £65, but that's because the phone itself was only £100. For example if you had an Iphone 5S (retail price around £550) and you were told £65 to fix the phone, it would seem like a good deal. The handset price is irrelevant to the cost of the repair unfortunately, parts can be very expensive, and they are the elements that make up the phone.
You have to weigh up your options really, if it's £65 to fix, or buy a brand new one at £100, repairing it is still a saving of £35 in compared to purchasing a new one.
Kudos is a acknolodgement of when someone has been helpful or informative. A visual way of saying 'Cheers'
As for the repair price, I certainly don't have the tools or skills to take a small electronic device to bits, replace parts, and rebuild it without having any screws left over
So £50 for that is probably about right if it takes around an hour to do.
Have you had a look at your home contents policy, that may cover accidental damage to mobiles, although the excess may be around the same price as the repair
You could maybe get a different handset that is cheaper than the repair cost (Vodafone Smart Mini for example) and while not quite the same, at least it will be a working device, and a lesson learnt that accidents can happen and maybe ask santa for a case for it.
@CarolineMurray wrote:
i still dont agree with the high repair bill ive been a loyal customer to vodafone for alot of years but doubt il be much longer
Let me see if I understand your logic. Your son broke his phone. Because it is broken it needs to be repaired. You're not happy with Vodafone charging you for the damage that your son did so you are threatening to leave Vodafone? £65 to repair a screen isn't a huge amount to repair a screen - if I were to drop my S4 it would cost in the region of £150 or so.
Yes, labour charges are high as you need to ensure that they have qualified staff who can correct repair devices according to the manufacturers specification. If you aren't happy, you don't have to pay them. Get the phone back and don't have it repaired. Alternatively, get the spares and do it yourself - you will see just what a mission replacing the screen is and perhaps then you will understand why it costs so much.
PWIAC
I don't know what part you aren't understanding - you've had the costs explained to you in this thread. Labour charges are high as you need to have a trained technician to carry out the work. Also, it does take a while to replace a screen (something that has also been explained in this thread)
Whether or not is was deliberately broken or an accident, the fact remains that it is damaged. The warranty doesn't cover this damage so you will need to pay for a repair. Comparatively £65 is a lot cheaper than having to shell out £150 to have my S4 screen replaced - that is the point I was trying to get across in my earlier post.
PWIAC
@CarolineMurray wrote:
il fix it myself n see just how hard and long this takes as i dont believe its anything as bad as its been made out!!
So you have hands on experience with mobile phone repairs which is why you believe that it isn't that bad to replace a screen?
I'll be nice and give you a few hints here.
You will need to check very carefully what tools you need to be able to open up the handset.
You will need to buy yourself a different set of screw drivers as most mobile phones don't use standard screws.
When removing any of the circuit boards, be careful as the components on these are very delicate.
When replacing the screen, make sure that you have a spare seal as the original can get easily damaged.
Don't over tension the screws when putting everything back together as this will damage the phone itself and the circuit board.
Don't miss out any of the screws as some of them are designed to carry current between the boards.
Try to do any repairs in a relatively dust free environment.
PWIAC
Also even if by some miricle you don't destroy the phone with your self repair
opening the phone and performing the repair yourself will void the warenty
Wheras getting a techy to do it through the official channel the warenty will still be valid
So your £65 is paying the costs of a certified repair, ie
Parts, Labour, tools and the validation required to keep the warenty intact
Side note, one of the reason the phone only costs £100 is because it was originally assembled by a wage slave in China earning next to nothing,