2 Acivation days missed, Old Home Owners phone still connected

[southbolivia]

I ordered Vodafone Broadband (fttc) and home voice on 6th November and got an activation date of the 18th Nov.  When no activation happened I used the live chat and was told of some engineering work in area and given new activation of 22nd Nov.  This too has passed with no activation.

I bought and moved into this house 2 weeks ago and the old owners landline is still active with their number.  I'm at a loss what to do.  Do I have to contact Openreach, the old owners of this property or get in contact with someone at Vodafone to sort this out?

[Gemma]

@southbolivia - I'm sorry to hear there's been a delay in your activation. My team can check what's happening. We'll just need to take some details from you. Please contact us through Social Media. 

[Jayach]

If the previous owners haven't cancelled their service, I would think that would delay your takeover of the line.

[RICKTARBUCK84]

i ordered fttp from Vodafone on 26th July, it was finally installed and activated on 4th Nov. 
Cancel and go somewhere else, ANYWHERE else. if you can. 

A lot of the delays were due to Openreach and their strikes etc, but Vodafone was beyond incompetent, In 4 months they rang me once, i chased and chased and chased them for info. wish id just canceled and gone somewhere else, Save yourself while you still can.