22:00 on activation day. DSL synchro looks good but connectivity #fail
Well this is fun... I thought once DSL was live you were good to go, guess not?
Forum Posts
No Service Light on Fibre Box
I was due to have my new upgraded plan today but suddenly there is no Service light or connection. Apparently it is a CityFibre issue. I don't think so. Been on chats and calls. Just a joke. If its not fixed tomorrow I'm going elsewhere.
ANOTHER UNIMPRESSED NEWBIE
Switched to Vodafone last week. BT Open reach eng came out 8th May, still have no Internet. Obvs previous provider has been cancelled as Vodafone very kindly do that for you on activation day!!Has several conversations with TOBi bot and several real...
NOT IMPRESSED
I’ve been a Vodafone broadband customer for nearly 30 minutes and so far I am let’s say “less than impressed”. the broadband app is impossible to login to. I have 14 days to evaluate this. Things will have to improve drastically.
My poor experience with an upgrade
I was offered an upgrade from 100Mb to 500Mb, my monthly cost would go from £28 to £30 and I would be able to avoid the April price increase, great I thought! I was given an activation date of 15th March. I had some family stuff to deal with so didn...
"my Vodafone" account access now working, so that's progress... So what exactly is "Fibre 1"?
So what exactly have I got myself signed up for?This is defo not fibre-to-the-premises.Is this fibre-to-the-cabinet?Seems like it's still DLS through the copper line to master socket?Any tips and tricks re using "Fibre 1"?Thanks all:-)
Problem accessing "my Vodafone"
Trying to connect (as instructed by activation text to check my direct debit) to my Vodafone. Have tried using pin and code to phone. I get the error: "Sorry. An unexpected error occurred when trying to log you in. Please wait a moment then try again...
FTTP install issues
Hi,We're trying to upgrade to Vodafone FTTP. We had an engineer come out to connect it up, but they had issues pulling the cable through the current duct from the street to our house. They tell us we need Openreach to come out and put a new duct in, ...
Long delay in fibre connection
Hello,We started a switch to Vodafone on 13 Feb and were visited by BT Openreach a couple of days later who advised that work would needed to be done in our garden to connect the property to fibre we had delayed activation until 11 March to tie in wi...
ORDI Request for Openreach (address silver matched)
Hi, I'm having a bit of flustrating experience with Vodafone customer support. I'm trying to get Fibre Optic Broadband but there is some sort of mismatch between Openreach data and Vodafone. Basically my address is SIlver matched in the database (on...
