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New Power Hub just a blue flashing light for days

Scott775
3: Seeker
3: Seeker

Can anyone help me with a new connection that doesn't work?

I have a new Power hub connected to a City Fibre wall box. The install team left me with the router flashing blue and said it might take an hour to connect.

It's been 5 days now with daily online chats, phone calls, video calls, but still no Internet or landline working.

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 I have tried swapping out the ethernet cable.

I have reset the City Fibre box.

The router has only ever flashed blue, even with the reset pin pushed it continues to flash.

Vodafone seem to think it's a City Fibre problem, I'm certain it's a router problem.

6 REPLIES 6

Ripshod
16: Advanced member
16: Advanced member

Try another ethernet cable between the ONT and the router's WAN port. Clearly the ethernet connection is down so it could be that that cable's faulty.

Hi, thanks for helping but I have tried swapping out the ethernet cable without any change

Ripshod
16: Advanced member
16: Advanced member

Then either the ONT or the router is faulty.

You need to keep pressing vodafone. I feel so let-down that an engineer didn't spot it.

https://vodafone.co.uk/bbservcd 

Jayach
16: Advanced member
16: Advanced member

In your picture, it doesn't look like the ethernet cable is fully pushed home into the socket on the ONT. That would definately cause the problem you are seeing. 

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Scott775
3: Seeker
3: Seeker

Hi, thank you for your replies but I have tried multiple varieties of cables and double checked the connections.

The only process I have made today is by plugging in a borrowed router. This brings on all the fibre leads, which I think proves the router is faulty 

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Ok time for an update.

After 14 days of contacting support on chat, calls and even video calls I have cancelled my contract.

I asked continuously for a new router, but they kept blaming city fibre.   City fibre even visited the property on day 12 and made a report confirming it was the router. 

Even then I was asked by tech advisors to "check the cables and try pushing the reset button!"

So on day 14, I spent over 3 hours on chat attempting to cancel.  But they said I was over my 14 day cooling off period and the termination fee would be £225.

Finally they agreed to waive the fee, but I would have to wait 14 days to "disconnect" and would receive a final bill at that time.  So I have to wait 2 more weeks until I can migrate to another isp. I also am expecting to be charged for a month with no service.