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02-07-2024 05:46 PM
Can anyone help me with a new connection that doesn't work?
I have a new Power hub connected to a City Fibre wall box. The install team left me with the router flashing blue and said it might take an hour to connect.
It's been 5 days now with daily online chats, phone calls, video calls, but still no Internet or landline working.
I have tried swapping out the ethernet cable.
I have reset the City Fibre box.
The router has only ever flashed blue, even with the reset pin pushed it continues to flash.
Vodafone seem to think it's a City Fibre problem, I'm certain it's a router problem.
02-07-2024 06:28 PM - edited 02-07-2024 06:30 PM
Try another ethernet cable between the ONT and the router's WAN port. Clearly the ethernet connection is down so it could be that that cable's faulty.
02-07-2024 06:55 PM
Hi, thanks for helping but I have tried swapping out the ethernet cable without any change
02-07-2024 07:15 PM - edited 02-07-2024 07:17 PM
Then either the ONT or the router is faulty.
You need to keep pressing vodafone. I feel so let-down that an engineer didn't spot it.
03-07-2024 12:02 AM
In your picture, it doesn't look like the ethernet cable is fully pushed home into the socket on the ONT. That would definately cause the problem you are seeing.
03-07-2024 06:21 PM
Hi, thank you for your replies but I have tried multiple varieties of cables and double checked the connections.
The only process I have made today is by plugging in a borrowed router. This brings on all the fibre leads, which I think proves the router is faulty