Hello
I have just been through a contract renewal and was changed from Superfast 2 to Fibre 2. I was sent a new router THG3000 but left my THG3000g in place as instructed in an email. However, after VoIP failed to work on my existing router (THG300g) I was advised to switch it for the new THG3000 as the services had been assigned to the new router and not the old. That eventually worked out. However, yesterday, I noticed that my sync speed had dropped from consistent 69Mbps (has been around that for years) to 57Mbps. I left it till today and no change. So I contacted support via Broadband app chat on my mobile...
... after explaining what had happened re routers and switching on and off after activation, the support person I chatted to told me the router firmware was old and needed updating and he would do that and he also said he'd put the line on 24 hour monitoring. However, I have just noticed he had not upgraded the firmware he had downgraded it! I logged in afterwards and noticed immediately the device icons had all but vanished and now were limited to only a few...didn't bother checking anything else and went straight to the firmware revision. I made a note of it yesterday so I know it had been downgraded. Yesterday the firmware was:
19.4.0551-3261103
After the support person changed it it is now
19.2.0203-3261005-20191217122049-2861ba0dea80e3c1bd5a2e7c5fb0527a1550a0a2
So, why on Earth has the person downgraded it? I can't find any way to get the original newer firmware back because the firmware update on the router doesn't work. This has really annoyed me, and especially that he said it was out of date and it wasn't...and he downgraded it instead.
