Activation Day Timings

[DUNKM]

I am swapping from Plusnet FTTC to Vodafone FTTC on Friday 2 June. I normally work from and use the connection all day. What is the best thing to do ? Leave the Plusnet router connected and work away as normal until at some point during the day the Plusnet connection will drop and I just swap over Modems and the Vodafone connection will work or disconnect the Plusnet modem plug in the Vodafone mode and go in in to the office in town to work and hopefully when I get home it will all be up and connected on Vodafone?  Basically is the change over almost instant or will there be a loss of service for several hours after the Plusnet connection drops and Vodafone starts ?

[Cynric]

@DUNKM  If you have a look on here, then you're going to mainly see all the horror stories. VF should have given you a go-live date and it'll likely change by the midnight at the end of that day. 

I can't see any harm in leaving the current one connected as it should drop off when the VF connection is started. At least then you may have some of the day with a connection. Remember that the cooling-off period starts on the go-live day in the email/letter and not the day in which VF finally get it working. I got caught out by this when the activation was late at night an assumed that the first "true" day on VF was therefore the following one. When I wanted to quit they said "tough luck" and I had a long fight to quit early without penalty.

[CrimsonLiar]

It won't harm having your Plusnet router plugged in until it stops working and then switching over.

My switch from Vodafone FTTC to BT FTTP was quite literally seamless, but using my own router and having my mobile plugged into the router to provide fail-back helped!

[stuntdouble]

My FTTC activated very quickly today , Checked at 1.30 am this morning and the broadband was already working  so it might have been pretty instant  i unplugged my old router 11pm last night .

Phone is not so instant, I can make outgoing calls but no incoming ones, i have been advised it could take a few more hours for completion.

[DUNKM]

That's strange I naturally assumed it involved an engineering manually swapping a connection at the local exchange which would most likely be during daytime working hours ? It must be an automated process then that could occur any point over the 24 hours on activation day 

[stuntdouble]

same here, I was quite surprised it was working so soon and nearly didn't even bother plugging in my router until breakfast time. Phone fully works now aswel now so all sorted pretty quickly.

[DUNKM]

Well I woke up early at 4.30am saw my Plusnet Router had dropped the connection plugged the Vodafone Router in and within 5 minutes I was up and running including the phone line being active for incoming and outgoing calls. 🙂 now need a snooze after faffing about getting all 17 devices on my Network up and running.