Broadband activation extreme delay

[lazycat6]

I had a contract for broadband full fibre 100 to be live from last week of September. I installed the router, did not work. Then i called them to find out the reason. They said en engineer from openreach will come on 14th October to sort out the fibre work outside my home. No turn up the open reach engineer.  I called them and they gave me another deadline of 20th October ( today), no sign of the engineer. I just called the customer service for the update. Same answer another deadline of 2nd November.  How vodafone is trapping the new customers if they do not have infrastructure ready to provide service or they have incompetent people to sort out technical issue. I am tired of getting dates for the so called engineer visit, no idea when there will be Internet at home. I am in zone 4 London.

[Andy]

Hi @lazycat6  👋 It`s disappointing to hear of the failed appointments you have experienced with Openreach. We don`t have account access here, but if you would like us to take another look at this or speak with Openreach on your behalf, could you please contact our social team via this link and we will be happy to help further. 

[lazycat6]

Hi Andy

Thank you for the advice, will do. 

[Neoweo]

I wouldn’t hold out much hope with the media team either. I am on day 23 of no internet , no engineer, no one knowing anything. Vodafone trapped me into a service they had no ability to provide.

[GiorgioTata]

Hi @Neoweo I'm having kind of the same problem. I moved home and asked to transfer the old broadband, they told me I needed a new one. They placed the order on the 7th of October, but I still don't have an activation date. I was thinking about cancelling everything and get another provider. Do you think I will have to pay the exit fee?

[Neoweo]

If you were out of contract at the previous address when you moved then it would be hard for them to charge for a service they haven’t yet provided. Good luck

[Mark]

Hey @GiorgioTata Have you been advised what's causing the delay and when we expect to complete your connection? If not, pop us a message through our social channels and we'll be more than happy to take a look into this for you.

[GiorgioTata]

Hi @Mark, no they don't give me any advise. I placed an order on the 7th of October and I still don't have an activation date. Every single time I get in touch with Vodafone, they place a new order telling me that this will replace the old one, but everytime the new order gets cancelled and the old one (from 7/10) is still there.

I say it with all the respect I am capable of, but it looks like the people I talked to don't actually know what they're dealing with and they only follow a script that won't solve my problem.

Also, the link to the social channels you gave me does not work. I get the message "Invalid Parameters Specified" on the community page.

[Gemma]

@GiorgioTata - This does sound frustrating and I'm sorry you've had to place several orders. This shouldn't be the process at all. Please try this Social Media link. Once it opens, you'll see how to reach my team.

When we've taken your account details securely, we can then talk to our Activations team for you and find out what's happening. 

[GiorgioTata]

Hi @Gemma and thank you for your reply. I don't have a Facebook nor a Twitter account. I got in touch through your team via LiveChat before, but they are the ones that placed the new orders that have been cancelled.

Do you have any other suggestion? Because I think I would be better off by choosing another provider…