I’m sorry you are going through a similar experience to myself. I would definitely escalate it as soon as possible .
I have stuck with it as I want full fibre, it seems that Vodafone take ownership but Openreah or city fibre have to do the ground work and so a blame game occurs.
my issue was (I believe) that when I first signed up and got an installation date I didn’t get an email with a direct debit nor a contract. Hence when openreach arrived to do the work it all got cancelled and I went to the back of the of the pile.
it has been 2 months for me now and all I have had is some blue rope pulled through my existing ducting! I think Vodafone’s internal process are woefully inadequate.
I would give up but I want fibre broadband and openreach are the only people who can do it so if I cancel Vodafone I have to wait longer.
I really hope it works for you, I am appalled at how bad Vodafone have been..the social team have been understanding but no one has admitted to failures or given timelines for resolution .
raise a formal complaint , get a number and after 8 weeks!! Y you can raise to the conciliation service.?
I am now with the ‘directors office’ having been with easy switch and the social media team but it makes no difference.
vodafone have promised me something they can’t deliver due to their own ineptitude but have blamed it on open reach :.
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