Broadband activation

[Granrulesok]

I'm fed up,was told on 8th December my broadband would be up and running by midnight, it not happened.

I rang and asked for help to be told we got to wait as there is a back log.

I explained my grandson is studying for his gcse he also has autism and he not taking to kindly to no Internet. 

[Ripshod]

If your router is already connected to the ONT reset it (recessed reset button at the back for a full 10 seconds). Let it settle for 10 minutes and see what happens. 

[Granrulesok]

We try that thanks