Broadband install connection problems

[andyblack]

Vodaphone broadband install issues

Vodaphone broadband
Ordered in London SE8 post area
first contact with Vodaphone dated August 22

We contacted Vodaphone online for Broadband in August 2022.

made an order 

expected connection within 10 days as per phone contact.

Unfortunately

we had to call Vodaphone everyday to get silly excuses each and every occasion

This went on for days / weeks for approx. a month.

We rang Vodaphone staff every 2/3 days for an up date for activation. each time Staff informed us that the date had changed until End of September they stated Sorry we cant provide on that order and you will have to reorder.

where is the compensation that Vodaphone staff informed each and every occasion ?

This cost us time on the phone as well as not being able to use broadband for such a long time ..

actually
There has always been 2 BT lines at the address and always had broadband at the address.

so why so many issues with installing a connection this year???

okay so we order again and this time they informed us it will be the 3rd of October but the date comes and Vodaphone staff again change the order date and now the new date for install was 10 /10 22 but on the 09 /10 /22 they again sms and state the date has changed to 18/10/22 .

The ongoing install issues with Vodaphone and open- rent has been pathetic

I would ask senior member of Vodaphone management to look into this issue asap.
The service is appalling.

What a disgrace of service....!

We still have no activation

weve still not had any engineer visit

We have no broadband / no internet

This has been a horrible experience with Vodaphone 

[Jayach · Accepted solution]

That definitely sounds an awful experience, I'm surprised you would still want to order with them, when there are so many alternatives.

The only way to flag it with management would be to raise an official complaint, although as you are not actually a connected customer yet, I don't know what their response will be.

Complaints Code of Practice | Vodafone UK

As for the automatic compensation for late delivery, I doubt that will kick in unless you have a booking missed, simply having it delayed, with notice, probably doesn't count.

Automatic compensation for Home Broadband | Vodafone

I hope you can get some satisfaction from Vodafone, but maybe you should look at it as a warning of what might have happened had you actually joined.

[andyblack]

actually it appears that its OPENREach   who are the installers / engineers for all connections  irespetive of   any broadband provider  in the London local area

so if one was to consider changing provider the open reach issues would still apply

[Jayach]

Indeed, but it seems some suppliers have better communication with them.

The fact BT, EE. and Plusnet are also owned by BT probably has nothing to do with it.