Just had the most longwinded webchat conversation with a "human" (it definitely wasn't) to simply change a date on my new customer application. I'd already sorted the physical visit with city fibre. At end of chat, the feedback form wouldn't allow me to fill in and then I received the transcript where all the bits I would've used for feedback via email have been redacted. They didn't contain personal info either so I'm confused as to why I can't have the full transcript, or offer feedback other than on here. Please stop using chatbots. They're properly awful and impersonal. And please send me my full transcript as requested at time of the open chat window.
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