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Not sure if this is the right place, however as its to do with Broadband activation it seems ok to me 
Just thought I would share my experience with Vodafone so far. I am a new customer as I was interested in the Gigafast package, had some questions, placed the order on the phone and that went through fine. Activation date was last Friday and things started to go south....
I found out that yes i can use my own router (which is what i was told on the phone) however they didn't clearly explain to me i would be unable to use my house phone with it.... so i either need to find a separate provider or use the Vodafone hub (which i dont want to do).
The activation date was missed (last friday) and since then ive been told a different story by every support representative i've spoken to. I've been told an engineer would come round (that was never booked), ive heard its issues with City Fibre, cable wrong port, router config etc.... and each time they said they'll read the notes, which they dont.... and i have to go through it all again.
The one thing that really bugs me is that not a single person has given me a clear message of what the issue is, id be much happier if they could say "this is wrong it will take around x days". But instead every day they say oh it will be by the morning / afternoon / midnight (depending on who i speak to).
So far this service is the worst ive ever experienced. No communication and mixed messages from everyone.
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Hello @Powershell - I'm sorry for the poor experience you're having getting this sorted. I can completely understand your frustration.
We'll need to take a look into your account to see what's happening with your activation. Please come and speak to my team on social media.
It sounds like you've been automatically billed from your original activation date @Powershell - we can help with this, as you shouldn't be billed when you're not able to use the service.
We would you need to get in touch as mentioned above, so we can pass some security checks on your account.
I understand you feeling like this @Powershell - unfortunately we're not able to use the private message facility here, this is why we point you to get in touch via a secure social channel.
