Pro II installed but Openreach installed a 1Gbps ONT

[nick82]

just had Pro II 1.6gbps installed but openreach fitted a SDX611 1287833F3  ONT that only has a 1Gbps interface

[Ripshod]

I find this strange. All we've been installing for months are the Nokia 5Gb ONTs. Not a single Adtran in stock. Though I work for a subby rather than openreach directly. 

[nick82]

spoke to 4 people on live chat and they swear its not the ONT even after i provided the model number, part number and serial number, even setup a PPPoE connection directly to my pc and the link speed is 1000/1000 to my 2.5g card

if it is the ont then they need to arrange an engineer visit before my cooling off period is up im not paying £70pm if the installed hardware isnt capable of what the package offers

[billhinge]

Also you do realise the router only supports 1Gbs via wired LAN port? So even if they fix the ONT you'll still only get 1Gbs to your 2.5g card.

The only way to get 1.6Gbs is by wifi if your computer supports it. The ultra hub has a 10Gbs SFP+ port but it isn't supported/doesn't work

[nick82]

Of course, i have a router with 2x2.5g ports and a 2.5g switch although I have the supplied router plugged in while dealing with support

[billhinge]

well done 😊

[Ripshod]

Probably Kelly's then. 

[Ripshod]

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@upllop wrote:

There is no inside out kit on the hole for the cable

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Where are you seeing that?

This is your first post. I have to ask your reason for being here?

[nick82]

i posted on r/openreach and they replied with the same message there.

another user there suggested to email the ceo which i did and the specialist care team contacted me next day and i had an openreach visit friday, all sorted now and getting 1700Mbps

[Ripshod]

Clearly they were here to spam us. upllop's post reported. I knew it was coming!