Promised switcher credit but no email yet

[SlightlyMad]

I switched to Vodafone Full Fibre 500 from BT almost two weeks ago. I was promised a switcher credit according to the terms and conditions but I have not received any emails from Vodafone about this. I contacted customer service about this and they said that the email takes about a month to arrive...

Can anybody who's switched confirm if Vodafone honours this offer? Thanks in advance.

[Fantasia1910]

I too, have this issue, tried live chat, spent 45 mins and got nowhere. Currently on the phone to helpful colleague who sent me an SMS with the link. Filled in form but when submit it loses network connection, problem at their end. I will keep trying, hope this helps.

[Janey]

Hi @Fantasia1910 Thanks for your post! Fingers crossed you get this sorted now, but if still need help after please feel free to drop our team a message. 

[Fantasia1910]

Hi Janet, using the link I can access the form, I have filled it in and provided the evidence but when I submit the form, it errors and states network connection lost. Any thoughts? I presume the error is at Vodafone’s end. 

[Janey]

We haven't been made aware of any issues @Fantasia1910 so I can't say for certain. We'd be more than happy to help though, just pop us a message on the channels linked in my last post 👍

[Fantasia1910]

I have sent a message through via X, I shall await to see what happens. In the meantime I have tried again on different tablets, laptops and even a different broadband network and the form still errors when it is submitted.

[Janey]

Thanks for sticking with it, we really do appreciate your efforts so far @Fantasia1910 The team will do their best to get this resolved for you.

[SlightlyMad]

I just got the link to the form to request switcher credit, and I’m having the same problem. I entered my details, clicked Submit, and I get a “server stopped responding” message. Screenshot attached. 

Since both the previous commenter and I are having the same issue, the problem has to be the form. Please could you raise this issue to your development teams, thank you. 

 

[Fantasia1910]

Hi Slightly, the problem has been resolved for me. I went into my local Vodafone store and the colleague and I together filled out the form. It submitted fine from his terminal and a couple of hours later, received an email saying they had checked it and was crediting switching money to my account.  I think until they sort the form this might be the best way for you to go.

[SlightlyMad]

Hi Janey, I'm having the same problem. The other poster said that they had to go to a local Vodafone store to do this. There are no Vodafone stores near me and customers should not have to jump through extra hoops not mentioned in the terms and conditions to obtain the switcher credit that they were promised prior to signup. Please could you rectify this ASAP. Thank you.