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28-03-2024 04:25 PM
So today is my activation day the router was actually online by 2 AM this morning, however when I tried to access the router settings through 192.168.1.1 it failed to connect & told me I had entered incorrect details which I had not and then locked me out, I tried to connect through the broadband App & also got the same message, so I then decided to connect my appliances x 9 through Wps which was another disaster as it appears not to work & has no flashing light as 99% of other brands have, I tried to call customer service this morning only to be told that I may not be able to access or change any settings for up to 7 days as the system requires up to that time to settle in !! I asked to be connected to the technical dept but was told they would have the same response so no point honestly words fail me as I have been with at least 6 different BB providers over the years & have never had an experience like this as soon as routers were online I accessed the admin settings & changed ssid to previous name & WiFi password also, bingo all appliances were online without having to type in 16 digit mixed case passwords into anything is there any reason for this to take a week ??
28-03-2024 06:06 PM
Thanks but after spending most of the day messing with it deleting the broadband app twice & downloading again I eventually got what I can only call limited access to the router settings which let me rename my ssid however nothing is straightforward & the new password has to begin with a Capital letter which means changing all my appliances again 🙉 , I also discovered that tapping the Wps button 3 times activated it however there is still no flashing light or indication that its active so its pot luck with that
28-03-2024 07:02 PM
@fishy09 As today hasn't ended yet, there's still time for VF to do something to commission your router.
28-03-2024 07:33 PM - edited 28-03-2024 07:35 PM
@fishy09 wrote:
I also discovered that tapping the Wps button 3 times activated it however there is still no flashing light or indication that its active so its pot luck with that
Assuming you have the THG3000, the Wi-Fi LED flashes whilst the WPS is active, but the "reflected off a grey base" LEDs are so dim it's not easy to tell.